2+ years experience supporting Microsoft Windows 10
Experience supporting Macintosh OS 10.10 or later
Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
Proven skills in PC repair, troubleshooting, deployment, and liquidation
Proven ability to work successfully with limited supervision
May require lifting or carrying desktop computers up to 25 lbs
Some on call responsibilities are required
Some exposure with Linux or Unix
Job summary
Global IT values diversity of thought and wants to grow through hiring people from a wide range of backgrounds, cultures and experiences, allowing us to continue to innovate for complex problems. If you're interested in helping us shape our journey and being part of the team, then please apply to find out more.
Amazon's Global IT team is looking for best-in-class client-side support personnel. You will provide quality technical support to internal customers through all available channels, meeting or exceeding their expectations at every opportunity.
The successful Technical Support Technician will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity with minimal supervision.
Bachelor's degree in Computer science or IT related field
Industry training/certification such as Microsoft MCSE, MCITP etc.
Experience with Bomgar or other remote support tools
Experience with Cisco IOS (CLI) or Cisco certification
Experience with Data Cabling
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.Experience with Audio/Visual or video conferencing support
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