Act as the first point of contact for clients with issues concerning their computer systems and equipment.
Interact with clients via phone, email or chats and provide concise written/verbal instructions.
Keep track of system issues and adhere to the agreed timeline until an issue is resolved.
Follow up with clients, ensuring their computer systems are functioning properly after troubleshooting.
Maintain procedural documents and reports.
Monitor and maintain computer networks, Configure operating systems.
Diagnose, troubleshoot, and resolve issues using customer input.
Learn and work with emerging technologies.
Requirements
Degree in Computer Science / Computer Engineering / Information Systems or equivalent
Minimum 3 years of relevant experience.
Proficient with Ariba Procurement tool & software is a plus.
Excellent communication and interpersonal skills
Competitive remuneration package will be offered to the shortlisted candidate.
Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Please connect us via LinkedIn as follows for efficient messaging:
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Attn: Jace Tay (Registration No.: R1331152)
CAREER EDGE ASIA PTE LTD EA Licence Number: 13C6678 To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings. Email: recruit@caed.com.sg