It Support Engineer
Singapore, Singapore
Job Description
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Our Client, in the IT Industry located in the Central has opening for IT Support Engineer
Responsibilities:
- Responsible for break-fix support for IT related equipment
- Support the project manager(s) and sales team in various activities to ensure timely delivery/closure on business critical issues according to customer expectation.
- Supports new projects, OS installations, upgrades, patches and creation of documentation
- Supporting the roll-out of new applications
- Setting up new users\' accounts, profiles and dealing with password issues
- Handle customer relation problems promptly and appropriately, provide guidance, escalate issues according to establish workflow
- Perform root cause analysis, repairing system software, troubleshooting performance issues, OS configuration and hardware failures
- Perform preventive and corrective maintenance works as scheduled Responding within agreed time limits to call-outs
- Ensure an efficient tracking system of all paper-work
- Review and conduct impact analysis of IT infrastructure requirements and issues
- Provide support for customer calls to ensure SLAs are kept and identify potential relationship disturbances.
- Keep management informed by tracking incidents and customer requests and escalate if necessary
- Analyze customer satisfaction, identify, manage and help resolve IT related issues that negatively influence the relationship to the customer
- Work within a team environment to ensure availability of customer\xe2\x80\x99s servers with significant business or IT impact
- Working knowledge in experience with WINTEL servers and Microsoft Operating-Systems
- Basic knowledge of Router configuration, Network and Printer setup, Secure WIFI setup
- Understanding of/and commitment to IT as a service function and business enabler
- Knowledge should extend through operating System Support, Server Virtualization, server builds, basic network troubleshooting
- Knowledge in cloud platforms such as Microsoft Office365 and Azure would be preferred Knowledge in using reporting tools would be preferred
- Minimum 2-year experience in an IT position
- Diploma in Computing, Computer Science or Computer Engineering or Equivalent
Qualified or interested candidates, kindly apply to us in the FOLLOWING FORMAT to facilitate the short listing process; Attachment of CV\xe2\x80\x99s in MSWORD FORMAT Resumes please INCLUDE:
- Personal Particulars
- Education background
- Work experiences in point forms
- All Reasons for leaving
- Current and Expected salary
- Date of availability / Notice Period
Kyan Hou Shenglong Reg No: R1435754 EA No: 19C9570
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Job Detail
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Job IdJD1305245
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned