It Support Engineer (bank).$3500

Singapore, Singapore

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Diagnosing, identifying, resolving end user reported IT equipment issues * Breakfix replacement of hardware parts to resolve issues * Effective escalation of complex issues to next level for Diagnosing, identifying, resolving end user reported IT equipment issues Breakfix replacement of hardware parts to resolve issues Effective escalation of complex issues to next level for assistance in a timely manner Provide accurate and timely documentation in IT Service Management Tool. Perform IMACD service requests (install, move, add, change & decommission) of IT equipment and software. Proactive update and follow up to end users Coordination and liaison with customer or other support teams Focus on SLA and resolution process Maintain a high level of customer satisfaction Guide end user on required applicable tasks Timely status updates to close open work orders Administrative tasks when required Job Requirements Diploma in IT or relevant Min 2 years experience in Deskside support Knowledge of AD account , basic network security Able to travel (support remote site required) Monday to Friday (8.30am to 6pm) Work location at Raffles Place (Banking environment) Salary $3,000 - $3,500 Interested applicants please submit your resume. Shortlisted candidates will be contacted very soon. Thank you.

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