Job Description

& Requirements install and configure computer hardware operating systems and applications monitor and maintain computer systems and networks talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues troubleshoot system and network problems, diagnosing and solving hardware or software faults replace parts for notebook, PC and Server provide end user support Create procedural documentation (in Visio) Create incident / security / IT Audit reports follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications set up new users' accounts and profiles and deal with password issues work continuously on a task until completion (or referral to third parties, if appropriate) prioritise and manage multiple open helpdesk service ticket at one time rapidly establish a good working relationship with customers and other professionals, such as software developers test and evaluate new technology Develop security protection policies for firewall Configure VLAN for Switch Configure VPN for Firewall perform monthly security or audit checks on computer equipment. To setup/configure/troubleshoot Notebooks, PC and ServersProduct Competency To setup/configure/troubleshoot Fortinet Firewall To setup/configure/troubleshoot Microsoft Windows Server To setup/configure/troubleshoot Microsoft Office 365 To setup/configure/troubleshoot Microsoft Windows 7/8/10 To setup/configure/troubleshoot Qnap NAS To setup/configure/troubleshoot Synology NAS To setup/configure/troubleshoot Kaspersky Endpoint Security To setup/configure/troubleshoot APC Smart UPS To setup/configure/troubleshoot 3CX / SIP Phones To setup/configure/troubleshoot HPE Managed Switch To setup/configure/troubleshoot Ubiquiti Wireless Network To setup/configure/troubleshoot Microsoft Azure Cloud VM/Network/Backup
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