Job Description

COMPANY DESCRIPTION

NE Digital is the digital, data and technology organization that serve as a center of excellence to drive digital transformation for our group of NTUC Social Enterprises to meet the critical social needs of Singapore's community. Delivering innovative products and solutions, we empower our people to lead a better and meaningful life through digital services in the area of daily essentials, health and community care, childcare and education as well as financial services.

The Team We believe that diversity is key to driving an innovative, cohesive, productive and fun workplace! Hence, at NE Digital our people join us from all around the world. Be sure to be soaked in an environment with different ethnic groups driving innovation and injecting some creative juice as one! Contributing to a social purpose through technology, our team of passionate and dedicated folks are spread into different social enterprises such as NTUC Fairprice Group, NTUC First Campus, NTUC Health and among others! Creating technologies that impacts!
DESIGNATION : IT Support Engineer

RESPONSIBILITIES
You will be reporting to the Team Lead, IT Support to assist in support activities related to front-end/ back-end POS systems, Application maintenance and Daily Ticket issue resolution for the end user. You will conduct support activities with diligence, and always think of bringing the best experience to our internal customers.

• Perform Installation, configuration and troubleshooting of POS systems and associated backend systems
• System management (Admin and configuration) of application solutions, back end infrastructure and cloud platform
• Managed all outlet installed systems (eg Self Service Kiosk, Kitchen display, etc) and and infrastructure aligned to SOP (standard operating procedure)
• Assist in coordinating the execution of system testing and deployment
• Providing technical support on-site or via remote-access systems
• Ensures alignment to SLA for high level of outlet systems and infrastructure availability
• Evaluates the systems issues and provides technical direction to L1/L2 IT support where required
• Collaborates with other business units to offer suggestions and resolve issues
• Assist in Improving the work processes and implement required automation according to the requirements of the stakeholders
• Escalation and follow up with vendors for hardware malfunctions, software issues, and networking problems
• Ensure quality reporting deliverables within organization guidelines, policies, and procedures

• Candidate must possess at least a diploma in Information Technology/Computer Engineering or equivalent
• Min 2 years of IT support experience
• Candidates without IT qualification must possess min 3 years of relevant working experience
• Experience in Window Servers, Basic LAN and WAN troubleshooting
• Working knowledge of SQL
• Ability to troubleshoot complex hardware and software issues.
• Resilient and result focus team player with strong work ethic
• Good interpersonal skills.

• Experience in router/switches/POS will be added advantage
• Experience with scripting languages such as Powershell