Provide onsite support to users ensuring that all support requests are actively managed, providing telephone, remote and onsite technical support.
Business technologies, IT facilities and services, together with associated and integrated facilities.
Hardware (desktop, laptops, audio and visual conferencing, peripherals, and associated equipment) in support of the business to include installations, configuration and setup, repair and/or reconditioning as needed, troubleshooting, and maintenance.
Undertaking service request, incident, problem management, and other service desk duties.
Liaise with building management and partner organisations as needed for network and access issues.
Support purchase process for IT hardware, software, and accessories.
Work with IT Manager to meet IT needs of our friendly, international group of researchers.
Requirements
Diploma/ Degree in IT related disciplines
1-2 years of IT support experience preferred
Experience with Windows operating system, applications, networking
Can demonstrate a good level of problem-solving skills, and have an interest in the latest technology
Able to follow instructions and capable of taking initiative sensibly as needed
Interested applicants, please email your resume to lilian@juhlerprofessionals.com.sg
EA 01C3135
Reg R1100465
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