Job Description

IT Support Engineer Working Location: Central Responsibilities: * Responds to Level 1 and Level 2 support requests via multiple sources such as phone and email. Enters call data into the tracki IT Support Engineer Working Location: Central Responsibilities: Responds to Level 1 and Level 2 support requests via multiple sources such as phone and email. Enters call data into the tracking system. Interacts with clients in a courteous and professional manner. Troubleshoots and diagnoses escalated problems by evaluating multiple options using checklists and guides. Seeks technical assistance or escalates problem, when necessary. Documents incident/problem status and resolution in tracking log. Documents solutions to common problems and responses to frequently asked questions. Works with basic infrastructure products and basic networking products. Provides maintenance and support for basic client products, peripherals, network and physical moves. Setup, configure, and maintain video-conference, audio-visual equipment and other electronic devices for presentations or conferences. Work closely with other global IT support teams Configures, installs and troubleshoots PCs, peripheral equipment, and other personal computing devices. Evaluate and pilot test new products and services, both hardware and software. Maintain a proper inventory of all IT related equipment and software. Disseminate IT information to the office and visiting staff. Requirements: Diploma/Degree in IT related fields Minimum 5 years of IT support in corporate sector Familiar with Microsoft /Dell products Deep knowledge on mobile applications (eg. Android etc) Possess a good attitude and service-oriented skill, able to communicate with any level of employee Willing to work over time if requested Proactive, Teamwork, honest and show a responsibility manner at all times Able to work independently with minor supervision. ...We regret to inform that only shortlisted candidates will be notified. Interested applicants, please send a copy of your detailed resume in MS Words format to [HIDDEN TEXT] for immediate processing. Thank you. Pang Ai Wei (Registration ID: R1438040)