IT Support executive Job in POMEGRANETS

It Support Executive

Singapore, Singapore

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Description

To deploy, support and maintain IT/network setup at the client's location
Provide support and troubleshooting - IOS, Andriod phone troubleshooting, password resets, a firmware upgrade of switches or access points, break/fix instructions, support routing, and escalation to L2 Support
Be available for Onsite/Oncall support during after-hours as and when necessary (Time off will be compensated accordingly)
Provide monthly reports on system maintenance and incidents.
Establish and maintain a good relationship with stakeholders
Respond in a timely manner to service issues & requests
Liaise with product manufacturers for problem escalation, resolution and RMA
Flexible working hours and locations

Requirement

Relevant experience in the IT / Network industry preferred
Able to communicate well with people & have a strong sense of responsibility
Physically fit to handle demands of onsite support, island-wide.
GCE ‘O Level’/Diploma in Information Technology/Computer Science or related disciplines.
A keen learner with a good attitude
Independent worker who will deliver with minimal supervision.

Perks and Benefits:

Travel allowance and Flexi benefits will be provided
AWS and bonuses available upon confirmation
Work from home by default (Traveling to the customer sites is required but reimbursed through travel allowance)

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