Job Description

• Manage and setup IT infrastructure system and application (e.g. Microsoft Office 365, Active Directory Services, Video conferencing, telephony, server storage, backup etc), network devices (Routers, wireless access points, VPN, internet proxy, etc), laptop/desktop, mobile devices and other remote devices
• Provide level 1 & 2 technical support (onsite and remote) to end-users on hardware and software-related issues
• Manage IT support tickets, plan and prioritize systematically to minimize backlogs as well as escalate the incidents when necessary
• Update and maintain documentation such as administration & user guides
• Maintain IT asset and inventory
• Track and report assigned tasks completion and meeting SLA targets
• Participate in IT projects and handle any IT ad-hoc duties as assigned by Supervisor

Qualifications & Requirements:

• Minimum Diploma or above in Computer Science, Information Technology or equivalent
• Strong knowledge of IT Infrastructure, server & network setup and troubleshooting hardware/software installation
• Basic understanding of networking technologies (routers, switches, TCP/IP)
• Experience with different platform technologies (Windows, MacOS, Linux)
• Able to communicate effectively with team member, customers & vendors,
• Able to take challenges, work independently or as a team, and be self-driven to learn new technologies
• Demonstrates flexibility in responding to unexpected demands
• Mandarin speaking preferred to liaise with Mandarin speaking customers
• Minimum 1-year hands on experience in similar position is an advantage
• Entry Level Candidates may apply

Job Types: Full-time, PermanentBenefits:

• Professional development

Schedule:

• Monday to Friday

Education:

• Professional Qualification (Preferred)

Experience:

• IT support: 1 year (Required)

Expected Start Date: 06/06/2022