Job Description

Key Responsibilities

Respond to and resolve IT-related inquiries and issues promptly Support high-performance inference, data pipelines, and large-scale backend services to support business-critical applications and projects Ensure the security and privacy of IT systems, including data protection and access control Conduct regular system audits to identify potential areas of improvement or vulnerabilities Provide technical assistance and guidance to users on how to operate software systems Enforce IT security policies and procedures in line with industry best practices. Perform Certificate renewal and administration for serves and end users. Identify and troubleshoot technical problems and implement appropriate solutions Maintain detailed records of all support activities and resolutions Assist with the deployment and management of IT assets and resources Perform ad hoc tasks that management team assign

Requirements

Bachelor/Relevant degree in Information Technology, AI, Computer Science, or any related field At least 1 years of experience in an IT technical support, such as operating systems (Windows/IOS), hardware components, networking fundamentals, troubleshooting software issues, and configuring hardware or setting up IT infrastructure; perfectly with knowledge of machine learning/AI knowledge/data science etc. Specializing in an area such as network administration, cybersecurity is a plus point Strong problem-solving, analytical, and troubleshooting skills. Excellent communication and with the capacity to explain technical concepts to non-technical staff. Professional English is required; German and Chinese will be considered an advantage.
Job Type: Full-time

Pay: $3,000.00 - $5,000.00 per month

Work Location: In person