It Support Officer

Singapore, Singapore

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Responsibilities

Working closely with users on incidents/service requests efficiently
Track and follow up on incidents using service management tools and emails
Perform detailed analysis and troubleshooting IT issues on time
Provide remote IT support to users who work out of office premises
Responsible for office IT equipment & meeting/conference tools set up & working efficiently
Maintain a healthy IT assets inventory
Provide IT training to users and new joiners
Prepare IT reports, perform investigations and root cause analysis

Requirements

Strong IT support experience for at least 50 users
Strong communication and interpersonal skills
Experience in working with multi-cultural environment
Hands-on experience in VIP support, MS 365 applications, Cisco VPN, Microsoft Authenticator. ITILV3
Hands-on experience in network like TCP/IP,DHCP,CNS,WAN,LAN

Interested applicants, please email a copy of resume to jene@aeon-search.com for a discussion.

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