It Support/helpdesk Lead
SG, Singapore
Job Description
Highlights
5-day work week Office hours No travelling required
? Key Responsibilities
Support the supervisor in managing day-to-day operations, including staffing, scheduling, and performance tracking. Lead the onsite IT service team to ensure KPIs and SLAs are consistently achieved. Monitor service quality and drive a smooth, customer-focused IT support experience both onsite and remotely. Develop strategies with the team to improve first-contact resolution rates. Manage escalated cases and resolve operational issues within the required timeframe. Assist in planning and executing operational initiatives to improve service efficiency and client satisfaction. Contribute to the creation and maintenance of knowledge-based systems to document best practices and technical know-how.
Requirements
Team lead or supervisory experience
, preferably in IT service or technical support environmentPlease submit your updated resume in MS word format by using the
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.We regret that only shortlisted candidates will be notified.
Staffking Pte Ltd (20C0358) | Teo Yong Han (R22110013)
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Job Detail
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Job IdJD1641652
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSG, Singapore
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EducationNot mentioned