Job Description

• Permanent Role
• Up to Basic $5300 + AWS + 3 Months Bonus
• Jurong Island, + Transportation Allowance
• IT Support Level 2 is a MUST
• Server Experience is a MUST
• Network Experience is advantage

Responsibilities

• To be the IT Technician on the site, this can vary from high level and experienced at a large site and possibly lower level / junior at a small site. The services provided by Site IT Technicians cover renewal and problem solving of PC's, laptops, servers, Microsoft Office and E-mail and all related activity to support the Local IT systems to a high level of user service and satisfaction.
• Local communication with all users for call reception and call logging in central Helpdesk tool, keep the customer informed about progress and expectation
• Resolve problems with PC software and hardware, according to Group IT policies & standards; root cause analysis is important; active knowledge sharing to avoid reinvention
• Support the network and local systems for process automation, payroll, time & attendance, and local databases in support of local processes such as safety incident registration, local audit/ISO needs, holiday registration, complaints processes, etc.
• Work with Site Support Team Leader on site projects which could vary from local infrastructure or system upgrades (e.g. manufacturing system) to Group IT driven changes to core services like e-mail.

Requirement:

• 3-5 years’ experience of technical IT Support (level 2)
• Good end user support, manage firewall set up, CCTV, and server experience is a MUST
• Familiar with ITIL v3 & certified in ITIL foundations.
• Strong Communication skills

Interested candidates can forward their CVs in MS Word format to jermaine@triton-ai.com

Reg No. R2094801 Triton AI Pte Ltd License no. 21C0661