Job Description

Cr\xc3\xa9dit Agricole CIB is the corporate and investment banking arm of Cr\xc3\xa9dit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank\'s clients, meeting their financial needs throughout the world.
Cr\xc3\xa9dit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.For more information, please visit www.ca-cib.comTwitter: https://twitter.com/ca_cib
LinkedIn: https://www.linkedin.com/company/credit-agricole-cib/Working every day in the interest of society, our Group is committed to diversity and inclusion. To find out more on our Diversity Policy, click here: https://www.credit-agricole.com/en/pdfPreview/198689Reference 2024-87581Publication date 20/03/2024Job descriptionBusiness typeTypes of Jobs - IT, Digital et DataJob titleITS WORKSATION RUN L2Contract typeFixed-Term ContractJob summaryMain responsibilitiesL2 engineer has a wide spectrum of responsibilities and actions.
He/She will be a technical RUN L2 engineer for workstations support in ASIA. As such, he/she will provide support and act as the L2 engineer for all production support activities within the EUC (End User Computing) team in Singapore. He/She is accountable for the overall health and stability of the technical environment within his/her scope. He/She has to effectively work with technical peers such as L1 & L3 engineers, experts and project teams on day today activities and projects. He/She will have control over the scope of technical activities, develop best practices, share knowledge.
As an experienced professional for Workstation, he/she:
\xc2\xb7 supports on all escalated incidents from L1
\xc2\xb7 Tasks and alert management
\xc2\xb7 Change management - Preparation of roadmaps, execution of RFC
is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations
Perform health checks as defined and take respective actions
Responsible for service request, change, escalated incidents and other tasksAs a member of ISAP/ITS, he/she:
facilitates collaboration and spread of information from and to the team,
participates to the department\'s activities including brainstorming, team building and other team or transversal actions,
fosters innovation mindset,
contributes to ISAP/ITS global branding and communication
focus on automation and optimum use of the team to improve efficiencyJob specific environment and/or organization
\xc2\xb7 English langage
\xc2\xb7 Working hours will primarily match ASIA business
\xc2\xb7 On-call support will be expected on a rotational basisQualifications and Profile\xc2\xb7 Minimum 3~10 years of experience supporting windows workstations, preferably in financial sector.
\xc2\xb7 Experience on technical solution troubleshoot workstations incidents
\xc2\xb7 In-depth working knowledge of the Windows environment with at least 3~5 years of Windows administration experience, strong understanding of network concepts and Active Directory.
\xc2\xb7 Mind-set for innovation to improve end users experience.
\xc2\xb7 In-depth working knowledge of Altiris deployment tools, Appsense and Visual Basic, PowerShell scripting.
\xc2\xb7 Ability to communicate in a highly professional manner with users, internal, and external partners
\xc2\xb7 Customer service oriented, able to work in a dynamic and fast paced environment
\xc2\xb7 Excellent communication, interpersonal and troubleshooting skills
\xc2\xb7 Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously
\xc2\xb7 Installing and configuring computer hardware PC/Laptops preferably HP/Dell exposure.

Cr\xc3\xa9dit Agricole