Job Description

Sysmex delivers total solutions in the field of clinical laboratory testing, including hematology and urinalysis. In the core field of hematology, Sysmex is the global market leader, occupying the number-one share of the worldwide market. Sysmex is also the number-one supplier of coagulation instrumentation worldwideSysmex Asia Pacific is a market leader in the field of clinical laboratory testing and health information technology products and services supplying to laboratories, hospitals and healthcare organizations.Proven benefits to laboratories, hospitals and healthcare providers include improved patient clinical services and efficiency advances leading to cost savings, ultimately translating to the delivery of better patient care.Located at the centre of regional market operations, Singapore is the Sysmex headquarters of the Asia Pacific region.Incumbent is responsible for all preventive and corrective support functions necessary to ensure high level of customer satisfaction with Sysmex\xe2\x80\x99s range of products.

• Planning of corrective and preventive action visits for Sysmex\xe2\x80\x99s Singapore customers.
• Provide technical support to local (SG) customers as needed to ensure customer needs are met.
• Adhere to procedures and processes to ensure department\xe2\x80\x99s KPI are met.
• Report issues and customer feedbacks to his supervisor or regional support team on a monthly basis.
• Review and maintain spare parts in own c-location needed to support local operations.
• Guide and mentor new local engineers.
• Provide 24hrs standby for local customers on a weekly rotational basis.

Requirements

• Degree or Diploma in Biomedical / Mechatronics / Electronics Engineering or equivalent
• At least 3 years of relevant experience in IVD market or in technical support / field service experience handling biomedical equipment, medical devices or related medical products
• Must be PC literate and able to provide technical support for IT products
• Resourceful with good communication and interpersonal skills including presentation to diverse audiences
• Excellent analytical and trouble shooting skills
• Result oriented and creative in problem solving skills
• Effective team player as well able to work independently
• Able to perform 24/7 stand by duties

Application InstructionsPlease apply for this position by submitting your text CV using InternSG.
Kindly note that only shortlisted candidates will be notified.

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