Job Description

Provide policy management, log extraction assistance, and backup policy execution for CyberArk, Microsoft Defender for Endpoint, Microsoft Defender for Cloud, and Menlo Security. Perform user and application on-boarding activities within CyberArk. Manage exclusion agent life-cycle for Microsoft Defender for Cloud. Handle and respond to enquiries on Change Requests and Service Requests. Receive Change Request (CR) forms, open CR tickets in the Change Management System, and track progress until completion. Execute approved configuration changes, including performing pre/post-change configuration backups or daily backups as required. Plan and perform complex configuration changes while ensuring compliance with approved requests. Create and update device technical documentation to support system changes and configurations. Handle minor software upgrades, patches, and vulnerability fixes as released by vendors. Assist in incident handling, including joint troubleshooting with vendors and clients, applicable to both remote and onsite support.

Requirements:

Diploma/Degree in IT, Computer Science, or related discipline. At least 1-2 years of experience in security solutions administration, implementation, or support (experience with CyberArk, Microsoft Defender suite, or Menlo Security will be advantageous). Strong troubleshooting, analytical, and problem-solving skills. Good knowledge of backup policies, change management, and security patching processes. Team player with good communication, presentation, and interpersonal skills. Meticulous, self-motivated, and able to work under pressure. Candidates with no relevant experience will not be considered

Working Hours:

9:00am to 6:00pm (Mondays to Fridays)