who can manage day-to-day technical and facility-related tasks while having the opportunity to learn and grow into Cloud or DevOps roles. If you're someone who loves solving technical problems, enjoys hands-on facility work, and wants a clear path to build modern IT skills, this is the perfect role for you!
IT Support (Core Foundation)
Provide technical support for staff hardware, software, and networking issues (onsite & remote).
Install, configure, and maintain workstations, operating systems, and applications.
Troubleshoot and resolve issues related to systems, printers, and telephony in a timely manner.
Maintain user accounts, access controls, and security permissions (Active Directory, Office 365/Google Workspace).
Respond to inquiries from staff, service providers, site personnel, and vendors to provide technical assistance.
Manage the administration of systems, servers, and related networks to ensure service availability.
Manage IT assets, licenses, and inventory for servers, desktops, laptops, and mobile devices.
Perform regular system updates, patches, and backups.
Document IT support processes and maintain an internal knowledge base.
DevOps (Learning & Growth)
Assist in configuring, deploying, and monitoring applications across development, staging, and production environments.
Support CI/CD pipeline development, maintenance, and troubleshooting.
Maintain and monitor cloud infrastructure (AWS, Azure, or GCP) for reliability, scalability, and security.
Automate repetitive tasks using scripting languages (Python, Bash, PowerShell, etc.).
Support containerization and orchestration systems (Docker, Kubernetes).
Implement and maintain monitoring, logging, and alerting solutions.
Participate in incident response and root cause analysis to improve system reliability.
Who We're Looking For
Bachelor's degree
in Computer Science, Information Technology, or a related field (recent graduate preferred).
1-2 years of
IT support experience.
Familiarity with
operating systems, networking basics, and troubleshooting
.
Knowledge of cloud platforms, scripting, or DevOps tools is a plus.
Hands-on, eager to learn DevOps, and comfortable with both software & hardware.
Strong
problem-solving skills
with attention to detail.
Excellent communication and teamwork abilities
Bonus: personal projects, hackathons, or cloud/DevOps certifications.
What You'll Get
Structured Mentorship:
A senior engineer will guide you throughout your training.
Certification Support:
Sponsored AWS/GCP certifications and ITIL training, with study time included.
Career Progression:
Clear path to DevOps Engineer role with performance-based salary increases.
Learning Budget:
Annual budget for courses and resources.
Interested parties, please send your resume with current & expected salary & date available to
agnes.ho@theratech.ai
.
We regret only shortlisted applicants will be notified.
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