Job Description

Provide technical support for operations critical hardware and software issues both for in-house and client systems. Configure and install new security equipment, including servers, workstations, printers, and other peripherals. Perform routine maintenance and updates for servers and systems, including backups, virus scans, and software updates. Troubleshoot and resolve network connectivity issues. Assist with on-the-ground operations when needed, including providing support, setup temporary IT infrastructure. Stay up to date with new technology trends and provide recommendations for system improvements and upgrades. Enable system performance monitoring to identify abnormalities proactively and develop capabilities to prevent unexpected system failures. Provide scheduled applications software and hardware maintenance and continuous software operational support such as system recovery, bug fixes, and feature enhancements. Provide training and support to users / clients on the effective use of applications. Document all development processes, updates, and enhancements. Perform other duties or tasks as assigned by immediate supervisor or HOD. Collaborate with Department heads / Clients to understand their requirements and translate them into functional app solutions with the help of the developer.



Requirements


Diploma / Degree in Computer Science Information Technology, or a related field. Experience candidates with 1 - 3 years and Fresh Poly Graduates are welcomed 1-3 years of experience in IT support or related field will have an advantage Strong problem-solving and troubleshooting skills Excellent communication and customer service skills This position may require working outside normal business hours, including weekends and holidays, and may require on-call availability for emergency situations. Should you be required to work on public holidays, Off-in lieu will be arranged. * Ability to work independently and manage multiple projects simultaneously.