Job Description

Changing communities for the better starts with you

Join us on our mission to change the world.

Civica is a global organisation of over 5,000 employees, providing vital cloud software to public services resulting in better outcomes for people and communities.

We do this by collaborating with a large number of organisations including schools, libraries, local councils, state governments, and healthcare and community organisations, applying innovation and creative thinking.

We are problem solvers and experts in our field. And we love what we do because it makes a difference to those who really need it.

In our team we have some truly amazing people - smart, passionate, fun. And there's plenty of room for you to join us.

So are you ready to become part of our vision in building a better world though smart software and cloud services?

What does it take to become a Civican?

This position will manage or assist to manage the daily operations of the library including performing library loan transactions, acquisitions, cataloguing, processing of library resources, execution of library programmes, activities, provide reference and information services to assist library patrons in their research and learning needs.

A day in the life...

• Provide guidance to library teams for their daily operations, and ensure they are achieving the Service Level Agreement
• Perform collection review including gap analysis
• Develop recommended library resource lists including books, ebooks, journals, magazines, databases, etc.
• Propose and/or develop strategic library programmes to promote the library resources and services
• Prepare and analyse regular reports e.g. library usage, loan and collection statistics, reference enquiries etc.
• Liaise with suppliers in the procurement, selection and delivery of print and e-resources
• Ensure team is kept abreast of changes in the library industry including standards in acquisitions, collection development and cataloguing so that they are consistently equipped with up-to-date knowledge to advise customers
• Any other duties assigned to meet the needs and requirements of the business.

We welcome your unique talents

Please apply for this role if it would make you excited to come into work every day.

There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.

You possess the following qualities:

• Ability to lead library team in the provision of library service
• Committed to delivering quality customer service
• Knowledge in library operations such as reference services, circulation operations and research support
• Good interpersonal skills with the ability to interact well with clients, library users and library vendors. Patience, with attention to details
• Good knowledge on the use of online databases
• Ability to multi-task and prioritize to meet users' needs
• Proficient in word processing, spreadsheet, presentation and Internet IT skills
• A recognized degree in any discipline with at least 3 - 5 years of relevant working experience in managing libraries
• A recognized postgraduate qualification in Library and Information Management or Information Science is preferred

Why you'll love working with us

We know that when our people are happy they will work better and have greater work satisfaction.

So here at Civica, we look after you. Here's what you can expect:

Career opportunities - we take great satisfaction in seeing you grow and share your knowledge to other parts of our large business

Flexible work - we have the technology and tools to support you to work from that tropical paradise you've dreamed of... or even if you just prefer to work from home and come into our offices now and then to catch up and socialise with colleagues

We're all different - and we love this about us. We provide an inclusive, safe and welcoming environment to all Civicans, new and old

Focus on learning - there are heaps of opportunities to enable you to grow and be your best.

Apply for this job - Become part of something special

Do you see yourself in this role? If so then we would love to hear from you. Please include a cover letter outlining how your experience, aspirations and values are a match, along with your resume and we will take it from there.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.