Job Description

JOB TITLE: KEY ACCOUNT CUSTOMER SERVICE REPRESENTATIVE (SINGAPORE)Job Overview:The Key Account Customer Service Representative is responsible for providing exceptional service and support to assigned key accounts. The role involves managing client inquiries, troubleshooting issues, and ensuring that clients receive the highest level of satisfaction with the company\xe2\x80\x99s products and services. The representative serves as the primary liaison between the client and internal departments, helping to maintain strong, long-term relationships.Key Responsibilities:

• Client Support and Relationship Management:

o Act as the main point of contact for key accounts, handling their day-to-day inquiries and requests.o Provide prompt and accurate responses to client queries regarding products, services, and order status.o Build and maintain strong, positive relationships with key clients to ensure their satisfaction.

• Order Management and Coordination:

o Manage and process client orders, ensuring accuracy and timely delivery.o Coordinate with internal teams (e.g., sales, logistics, production) to fulfill customer requirements.o Monitor the progress of orders, resolving any issues that may arise.

• Issue Resolution:

o Address client complaints or concerns in a timely and effective manner,ensuring issues are resolved to the client\xe2\x80\x99s satisfaction.o Proactively identify potential issues and take action to mitigate them before they impact the customer experience.

• Client Feedback and Reporting:

o Gather and report on client feedback, ensuring it is communicated to relevant internal teams for continuous improvement.o Prepare regular reports on account activity, client satisfaction, and key performance indicators (KPIs).\xe2\x80\xa2 Collaboration and Cross-Department Communication:o Work closely with the sales and account management teams to ensure alignment on client strategies.o Collaborate with other departments (e.g., finance, logistics, product development) to resolve client-related issues.Requirements:

• Education:

o High school diploma or equivalent required; a Bachelor\xe2\x80\x99s degree in Business, Communications, or a related field is preferred.

• Experience:

o Proven experience in customer service, account management, or a related field (2+ years).o Experience working with key accounts or in a B2B environment is an advantage.

• Skills:

o Strong communication and interpersonal skills.o Excellent problem-solving and conflict-resolution abilities.o Ability to manage multiple tasks simultaneously and prioritize effectively.o Attention to detail and organizational skills.o Proficiency in customer service software (e.g., CRM systems) and MS Office.Key Competencies:

• Client-focused with a proactive attitude.

• Ability to work independently and as part of a team.

• Strong multitasking skills and the ability to thrive in a fast-paced environment.

• High level of professionalism and integrity.

Kindly send a WhatsApp message to Ms. Lynn at +65 9677 9442 for further details or send your resume to [ crcs-recruitment@cityrecruit.com.my ]

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