Job Description

Key Account Director (ASEAN) - B2B, SaaS

Why apply to Circles.Life?

Founded and HQ'd in Singapore - and expanding across the region - our mission to reimagine communications for the digital consumer and disrupt the multi-trillion-dollar telco industry.

Circles.Life is the world's first and fastest growing Vertical SaaS technology company. We offer 'Digital Telco as a Service' to our customers globally via Circles-X, a 100% cloud-based, world's first Digital Telco Operating System. With Circles-X, our clients can now provide Best-in-class Experience and an Ecosystem of Digital services to their customers.

Our multiple telco partners have leveraged Circles-X to launch new brands in their markets. Additional SaaS partnerships across APAC, Middle East and Europe are on horizon, as we continue to revolutionize the telco industry by seamlessly integrating both telco and digital lifestyle services within Circles-X. Circles-X has also enabled our own telco brand 'Circles.Life' to grow exponentially in multiple markets (Singapore, Australia and Taiwan) while attaining record breaking CSAT and NPS (+50).

Circles.Life is funded by top Venture Capital firms such as Sequoia, EDBI, Founders Fund, and Warburg Pincus and we were voted the Top Employer in Digital Telco and also became an accredited winner in showcasing excellence in workplace culture.

Mission

As Circles Life expands in its home base of Singapore as well as its international markets of Australia, Taiwan, Indonesia and Japan, we are looking for a passionate, driven and results-oriented executive who can lead the commercial/sales and drive growth, in B2B Telco SaaS solutions.

Position: Key Account Director (ASEAN) - B2B SaaS

Reporting to: VP Sales

Regional Scope: ASEAN with focus on the regions of Singapore, Indonesia, Thailand, Philippines etc.

Location: Position to be based out of Singapore. Other locations can also be considered in ASEAN region.

Desired Outcomes

Deliver 2x y-o-y ARR growth by launching new markets and closing large, complex deals with Telecom operators and Telecom group

Steer sales strategic direction and plan, collaboratively developing and executing this with the cross functional teams, with the eye on growth and increasing market share.

Build and enhance C-suite relationships with both existing and new clients/accounts - new account development will be critical to the success of this role and Circles.Life's growth plans.

Become a thought leader in the Telco vertical SaaS space by establishing credibility and bringing an informed POV on best practices and trends.

Establish a structured sales methodology and process, including opportunity validation, pursuit & closure, and a strong sales operating cadence. Optimize sales tools and provide greater visibility and actionable data for targeted sales efforts.

Deliver strong customer value propositions, drive market-facing messages and pricing approaches for current and future products

Ideal Experience

MUST HAVE

10+ years in a SaaS/ enterprise software business with extensive exposure to Telco.

Solution / consultative selling in the domain of OSS and BSS for telcos

Multi-geography experience across 4 to 5 distinct markets

Sales experience in Singapore, Philippines, Indonesia, Thailand etc.

Track record of closing large and complex B2B deals (i.e. long sales cycle, multiple decision makers with large deal value) with a value of USD 7-10 mio ARR; delivered 2x growth in the initial few years of growth phase.

Has successfully launched a new region or country resulting in profitable, sustainable growth

Has delivered on growth through channel partnerships/ strategic alliances

Has strong existing network with C-suite executives in client organizations and track record in building C-suite and board relationships.

NICE TO HAVE

• Broader functional expertise in areas such as Pre-Sales, Marketing, Customer Success, Product, etc.
• Experience with "New Tech" (IoT, Cybersecurity, data analytics, etc.) and XaaS concepts

Competencies

Be Bold. Dare to Innovate
Take high conviction bets but make sure it's backed by data and rigorous bottoms-up planning. Challenge the way on how we do things. Not be afraid to fail or admit mistakes and give others space to do the same.

Be open-minded. Respect all views
Raise, encourage and engage in all important conversations even if they are tough. Debate openly but commit fully to the final decision made as one team. Resolve conflicts humbly and respectfully.

Keep on learning. Keep on growing.
Raise, encourage and engage in all important conversations even if they are tough. Debate openly but commit fully to the final decision made as one team. Resolve conflicts humbly and respectfully.

Stay humble. Act with integrity.
Actively seek to achieve 2x growth for the role and the company every year. Always give prompt direct feedback - both positive and constructive - and be open to receiving the same. Ask for help when in need and not hesitate to help others. This is one team - we only win if everyone wins.

Work hard. Work smart. Take ownership.
Actively seek to achieve 2x growth for the role and the company every year. Always give prompt direct feedback - both positive and constructive - and be open to receiving the same. Ask for help when in need and not hesitate to help others. This is one team - we only win if everyone wins.

Wow customers. Take pride in delivering happiness.
Consistently seek to understand the link between what we do and how it connects to the customer experience. Personally responsible for proactively identifying customer pain points and coming up with solutions to 'wow' them. Constantly listen to the voice of the customer (VOC) to ensure that we stay close and relevant to them.

BENEFITS

• One of Circles.Life's key missions is to build the best place to work and grow. In order to do that, we offer:

• Exponential career growth & ownership - Completely own your own career and determine how fast and in which direction you grow. Being in a hyper-growth environment means having the opportunity for 10x the learning at 10x the speed; watch your role expand as the company expands.

• Impact from Day 1 - Translate idea to action and help us to blaze the trial for innovative products and shake up the telco world, and beyond.

• Talent Mobility - Circles.Lifers are given the opportunity to change roles internally, across functions and/or offices, through multiple structured programs (i.e. internal transfers, job shadowing or job rotation). We've witnessed many successful examples -e.g., from HR lead to Business Development Senior Manager.

• Talent Development - We stand for a culture of continuous learning and growing. Besides structured career development paths and quarterly performance reviews, we offer monthly learning brown bag sessions, manager training and L&D budget to support development of professional interests and efforts.

• Attractive Total Rewards (Salary + Equity) - We offer highly competitive salary and bonus inline with top tier technology companies, and equity for ALL employees (up to 6 months of annual salary worth for top performers). That means, unlimited upside based on company's performance.

• Benefits - Mobile bill reimbursement for all Circles.Lifers and their dependents and medical insurance. Bonus: Well-stocked pantry and monthly fun activities.

• Circles.Life is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.