Job Description

Position Title:

Key Accounts Representative - Sports & Medical

Department:

Sales & Marketing

Reports To :

General Manager

Role Purpose

The Key Accounts Representative is responsible for managing and developing strategic sports and medical accounts to drive business growth, strengthen relationships, and ensure client satisfaction. This role requires strong digital capabilities to manage the company's B2B portal, conduct webinars, and engage Key Opinion Leaders (KOLs). The incumbent will act as a liaison between clients and internal teams, ensuring account objectives are achieved in alignment with company strategy.

Key Responsibilities

Account Management & Business Development

Manage and grow assigned sports and medical accounts, ensuring achievement of sales targets and revenue growth. Build and maintain strong, long-term client relationships with purchasing managers, medical professionals, and sports partners. Develop annual account plans, including sales forecasts, promotional activities, and engagement strategies. Ensure timely follow-up on client needs, inquiries, and issue resolution.

Digital Engagement & B2B Portal Management

Administer and promote usage of the company's B2B portal for order management, product information, and account servicing. Monitor portal activity and ensure clients are trained and supported in using the platform. Analyze customer data from the portal to identify trends, opportunities, and risks. Drive adoption of digital engagement tools to improve efficiency and customer satisfaction.

Events, Webinars & KOL Engagement

Organize, execute, and evaluate webinars, workshops, and knowledge-sharing events targeted at sports and medical clients. Identify, onboard, and manage Key Opinion Leaders (KOLs) for educational and promotional initiatives. Collaborate with marketing and medical affairs to align events and KOL engagement with strategic business objectives. Measure effectiveness of events and KOL activities against ROI and customer engagement metrics.

Collaboration & Internal Alignment

Work closely with cross-functional teams (Marketing, Supply Chain, Finance, Medical Affairs) to deliver account objectives. Provide accurate monthly, quarterly, and annual sales and account performance reports. Monitor competitor activity and market developments in the sports and medical industries. Ensure compliance with internal policies, industry regulations, and ethical standards.

Key Performance Indicators (KPIs)

Sales & Revenue Growth

Achievement of assigned sales targets (monthly, quarterly, annual). Year-on-year growth of sports and medical accounts.

Customer Relationship Management

Retention and satisfaction levels of key accounts (measured via feedback or NPS). Increase in share-of-wallet within existing accounts.

Digital Engagement

B2B portal adoption and utilization rate by clients. Accuracy and timeliness of digital order processing.

Events & KOLs

Number of webinars, workshops, and events successfully executed. Engagement metrics (attendance, post-event feedback, lead generation). Number of active KOLs engaged and their contribution to brand initiatives.

Operational Excellence

Timeliness and accuracy of account reporting. Compliance with company policies and regulatory requirements. Cross-functional collaboration effectiveness.

Qualifications & Competencies

Education & Experience:

Bachelor's degree/ Diploma in Business, Marketing, Life Sciences, or related field. 2-5 years of relevant experience in key account management, preferably in healthcare, sports, or medical industries. Demonstrated success in driving revenue growth and managing client relationships. Experience with B2B portals, CRM platforms, and digital engagement tools. Prior experience in organizing professional events and managing KOLs preferred.

Technical Competencies:

Proficiency in CRM systems, B2B platforms, and Microsoft Office Suite. Strong digital communication and presentation skills. Data analysis and reporting capabilities.

Core Competencies:

Customer-Centric Mindset Strategic Thinking & Problem Solving Communication & Interpersonal Skills Project & Event Management Collaboration & Teamwork Adaptability in a fast-paced environment
Job Types: Full-time, Permanent

Pay: $3,000.00 - $4,000.00 per month

Benefits:

Cell phone reimbursement Employee discount Flexible schedule Health insurance Parental leave Professional development
Education:

GCE 'A' Level or equivalent (Preferred)
Experience:

Sales: 2 years (Preferred)
Work Location: In person

Expected Start Date: 01/05/2025