Job Description

Key Responsibilities:

Daily Operations Management:

Act as the first point of contact for customers, carriers, suppliers, and other supply chain stakeholders during day-to-day operations. Manage customer orders including transport bookings and required documentation, in alignment with defined routing guidelines and service levels. Monitor transport execution to ensure all parties comply with established standards and procedures. Escalate issues in a timely and structured manner to supervisors and relevant stakeholders when deviations occur.

Request and Incident Management:

Handle customer requests and resolve transport-related incidents or supply chain disruptions. Proactively communicate and coordinate with internal and external parties to mitigate risks and delays.

Visibility and Event (Milestone) Management

Ensure timely and accurate updates of tracking events (milestones) by suppliers and carriers. Investigate and resolve missing or inconsistent tracking data. Maintain high data quality and real-time visibility for internal and external customers.

Reporting and Performance Measurement

Support preparation of operational reports, monthly reviews, and quarterly business reviews. Contribute to the analysis of Key Performance Indicators (KPIs) and standard reports. * Identify opportunities for process improvements and assist in driving operational efficiencies.