Job Description

We're rethinking homes for how people really live, and we're looking for a Key Account Management Specialist (B2B) to join our Retail team to help shape the future of living--one thoughtful detail at a time.

What You'll Be Doing

In this role, you will be responsible for driving growth and fostering long-term relationships with our trade partners. Your primary focus will be on strategic acquisition, retention and ensuring a seamless partnership experience. You will play a key role in collaborating with internal teams to align trade strategies with overall business objectives.


Develop and execute strategic account acquisition plans to achieve growth targets and identify new business opportunities. Proactively engage potential trade partners through email outreach, cold calling, and on-site visits. Lead trade partners' registration and onboarding processes, including contract term explanations via video calls, office visits, or in-showroom tours. Cultivate and maintain strong relationships with key trade partners, acting as their primary point of contact for all business-related matters. Implement structured continuous engagement plans, including regular touchpoints such as newsletter communications, conduct periodic business reviews to assess partner needs, address concerns, identify collaboration opportunities and offer tailored solutions. Stay informed on partner feedback, industry trends, market conditions, and competitor activities. Deliver exceptional customer service by addressing inquiries, resolving issues, and coordinating with internal teams to ensure prompt solutions. Lead/Support planning and execution of ad-hoc and quarterly partner collaboration events. Work closely with cross-functional teams such as sales, marketing, and customer support to deliver a seamless customer experience. Align with internal teams to drive Global Trade Program initiatives and ensure consistent execution. Prepare and present regular reports on account performance, sales forecasts, partner feedback and market insights to key stakeholders.

What You'll Need

Bachelor's degree in business administration, marketing, or a related field. 3-5 years of proven experience in sales, key account management, or relevant customer-facing roles. Strong business acumen and financial understanding to drive strategic initiatives. Willingness and ability to travel island-wide for client meetings and product presentations as required. Excellent communication and interpersonal skills to engage effectively with clients and build long-term relationships. Proficiency in Microsoft Office Suite for managing client data, tracking activities, and generating reports. Strategic thinking and problem-solving abilities to address client challenges and drive business growth. Analytical mindset with the ability to interpret data, extract insights, and make data-driven decisions. Strong organizational and time management skills to prioritize tasks, manage multiple projects, and meet deadlines. Ability to work independently as well as collaboratively within a team environment.

What Can Boost Your Profile

Familiarity with the furniture industry or related markets will be an advantage. Professional working proficiency in Mandarin is an advantage to liaise with Mandarin-speaking stakeholders and customers.

Built for Real Life, Designed for What's Next

At Castlery, we've spent over a decade building a brand people love by designing furniture for real life -- durable, beautiful, and made to keep up with change.



Now, we're focused on what's next: scaling with care, crafting better experiences, and growing a team that's as intentional as our design philosophy.



If you believe that good homes create good lives, come build with us.