Job Description

KOREAN QUALITY ASSURANCE ANALYST
(Audit-the-Auditor Role/IQA)
Education

• Minimum of a 2-year Associate Degree but Bachelors' degree complete or in progress is preferred OR 2 years of college if part time, unless otherwise mutually agreed upon

Experience

• 3 or more years of relevant previous customer services experience (preferably in contact centers, includes time in a quality assurance role)
• At least 2 or more years in a quality assurance role
• Live customer support experience (phone, chat, email, in-person, etc.) handling US based users.
• Live customer support experience for users in a Korean speaking country is a plus.

Technical Skills

• Strong analytical, problem solving and general troubleshooting skills
• Excellent general computer skills Soft skills
• Excellent written communication and interpersonal skills
• Must exhibit active listening, be able to probe effectively and handle issues and complaints in a courteous, professional and friendly manner
• Problem solver, able to multi-task, think creatively and escalate issues and ideas to solve these issues.
• Strong customer first focus and ability to provide excellent white glove support, even when delivering bad news. Proven ability to de-escalate customer issues using soft skills and empathy is key
• Tech-savvy

Language

• Bilingual with excellent spoken and written English and Korean comprehension and proficiency.
• Familiarity with cultural norms (specifically for Support) of a Korean-speaking country.
• Experience living in Korean-speaking country preferred.
• Versant score >79 for both verbal and written on English and Korean.

Job Types: Full-time, PermanentSalary: Php80,000.00 - Php90,000.00 per monthBenefits:

• Health insurance

Schedule:

• Rotational shift

Supplemental Pay:

• 13th month salary
• Overtime pay

Ability to commute/relocate:

• Taguig: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• QA: 1 year (Preferred)

Language:

• Korean (Preferred)

Shift availability:

• Night Shift (Required)