Job Description

Requirements: Willing to work on-site(Iloilo-Megaworld) and work shifts

• Graduate of any 4-year course
• Minimum of 3 years experience in a Quality Assurance role
• Lean Six Sigma certification is an advantage
• Good working knowledge of MS office software
• Excellent computer skills
• Highly detail-oriented to ensure that all work performed by staff is of the highest quality and meets all internal and external policy and procedural requirements
• Excellent communication (oral and written) skills

Responsibilities:

• Ensuring that the Monitoring Center meets the established standards of quality including reliability, usability and performance. They also ensure the accuracy of information and quality of delivery by monitoring telephone calls, monitoring call-outs, and recommending improvements. Problem Identification and Analysis
• Investigates missed incidents and customer (internal/external) complaints
• Identify root cause, risks, trends, patterns, threats, and operational challenges to be communicated to the Monitoring Center Manager
• Analysis to strategic plans and reviews in the Surveillance processes
• Formulate recommendations to prevent further deviation from the standard process and/or promote continuous improvement of processes
• Recommendations are to be communicated to the Monitoring Center Manager
• Performance Monitoring
• Achieves quality assurance of operational objectives by contributing information and analysis to strategic plans and reviews
• Preparing and completing reports on trends, patterns, threats, and analysis of productivity; quality, and customer-service standards
• Operations Audits to establish alignment of Operational standards and recommend improvements Overall Communication

Job Types: Full-time, PermanentSalary: Php28,000.00 - Php35,000.00 per monthSchedule:

• Rotational shift

Experience:

• QA role: 3 years (Required)