Job Description

Student Service Associate (admin-cum-customer service) Salary range: $2150 to $2350 (subject to experience) Allowance: $10.00 per hour. Working on weekdays at 7.00pm to 9.00pm and on Sundays Work loc Student Service Associate (admin-cum-customer service) Salary range: $2150 to $2350 (subject to experience) Allowance: $10.00 per hour. Working on weekdays at 7.00pm to 9.00pm and on Sundays Work location: West area (Jurong or Chua Chu Kang) Working hours: 4 weekdays + 1 weekend (roster basis). For weekdays, the working hours could be 10am-7pm, 11am-8pm or 12pm-9pm. On weekends (Saturday or Sunday), it is 8.30am-5.30pm. Requirement: Minimum A' levels Diploma holders may apply Candidates with direct relevant experience are welcomed to apply Other Skills & Knowledge: Ability to work flexible hours (including weekday nights and Page 2 of 2 weekends) Ability to multi-task and adapt to changing work environment Familiar with Microsoft Office applications and database software COMPETENCIES Personal Competencies (Core) Interpersonal skills Communication skills Accountability Ability to work well in a team Technical Competencies (Skills) : Microsoft Office WORKING FROM DIFFERENT LOCATIONS The Student Service Associate must expect to work from any of our 14 learning centres including Ang Mo Kio, Bedok, Bishan, Chinatown Point, Chua Chu Kang, Jurong Point, Parkway Parade, Queenstown, Rex, Sengkang, Serangoon, Tampines, Woodlands and Yishun. Staff must expect to be posted or transferred to any of the above centres based on the needs of the organisation. Responsibilities: Student Service Associates play a critical function as they are the main interface with our parents. Is responsible for the reception of their Learning Centre. Answers all incoming telephone calls and enquiries and refers to the Centre Manager where necessary. Also handles all correspondence. Assists the Centre Manager in all matters at the Centre, including preparation of time-tables, monthly reports to Senior Management, etc. Maintains the Centre's common areas, eg. lobby, work area, printing room, storeroom and pantry in a neat, clean and orderly manner. Supervises the work of the Centre's cleaning staff. Maintains petty cash, keeping a proper record which is to be submitted to the Accounts Officer via the Centre Manager on a monthly basis. Collects Assessment Fees and Term Fees and issues receipts. Receives applications for assessment or term fees subsidy and forward to the Bursary Officer for processing. Ensures the security of the Learning Centre under the guidance of the Centre Manager. Submits term fees collection report to the Centre Manager. Prepares the Centre's Enrolment Audit submission. All successful candidates have to sign a one-year bond. You will be converted to regular employment with good performance after one year. LEARNING AND SUPPORT At the learning centres, on the job training and guidance will be provided. The Student Service Associate will be supervised in their work by the Centre Manager. There are opportunities to be involved in association-wide roles such as volunteer management and service excellence. To apply kindly WhatsApp your resume to: Whatsapp: https://wa.me/6596112291 (Kyra) Email resume: [HIDDEN TEXT] .14C7279 .R22106724