L1 Application Support [tech Mnc/west/ Up $3000]

Singapore, Singapore

Apply Now

Adecco is partnering with a Technology Multinational Corporation company to search for a L1 Application Support

The Opportunity

The Talent

Diploma/Degree in Software Development, Computer Science, or information technology
Candidate should have some foundation in IT (either academic training or software development skills picked up in the workplace).
Experience/Knowledge with application software development is a plus
Experience with Object-Oriented Programming or Low-Code Development if any
Experience with SQL (Good to have)

The Job

Serve as the first point of contact for all incidents.
Log all incoming calls and email and record sufficient information to facilitate effective incident processing.
Identify the impact, urgency, and priority of incidents.
Categorize the ticket accordingly.
Provide initial troubleshooting and support for incidents.
Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress.
Seek confirmation for closure from the user when resolution is provided.
Prepare daily and weekly report

Next Step

Ling Kai Hoe

Direct Line: +65 6697 7174
EA Licence Number: 91C2918
Personnel Registration Number: R22106166

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.