L1 Application Support Engineer J40619

Singapore, Singapore

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We are looking for L1 Application Support Engineer to join a fast growing IT software company in Singapore!

Responsibilities:

Provide daily support to users including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
Communicate clearly and effectively with users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
Maintain detailed records of daily interactions with users, reported issues, and completed solutions along with any further actions required of management or tier 2 technical staff.
Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or internal task force discussions when possible.
Develop training manuals and troubleshooting procedures to help both support personnel and users interact properly with the system.
Collaborate with tier 2 technical staff and project manager to establish goals and objectives for system improvements and upgrades.
Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.
This role requires working on a 24/7 shift roaster, candidate must be flexible to work on shift when required.

Requirements:

Min 1 year of application/operations support experience, software development background are welcome to apply
Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
Experience with some programming languages (HTML, JAVA) will be an added advantage
Willing to work on rotating shifts

To apply, please send your updated resume to Vivian: spvl@scientecpersonnel.com

Liew Chien Hui - R2090138

ScienTec Consulting Pte Ltd - 11C5781

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