Job Description

ABOUT THE COMPANY

Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From deployment of one person to formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers opportunity to be engaged in long term projects with large IT savvy companies, Consulting organizations, System Integrators, Government, and MNCs.

EA 20S0237

Industry

62011 - Development of software and applications (except games and cybersecurity)

Requirements :

Perform L1 support for network issues, log-in issues, Windows AD issues, and in-house Applications and office software e.g. Office 365.


Escalate tickets to L2 support and work with them to resolve the issue.


End point devices, including the hardware and software inventory. E.g. Windows, Mac OS


Small office router for private office network


Health check and monitoring of Windows Server


Coordinate with the End Users to update security patches or updates on the end point devices.


Install authorized software on behalf of the users.


Manage service requests and incidents to ensure KPIs are met.


Support any ad hoc tasks/projects rolled out by Company e.g. emergency software patches, laptop audit


Wireless network (Aruba) troubleshooting, PC (Windows) troubleshooting, Windows Patch/Anti-virus (Symantec) Administration