Job Description

Cr\xc3\xa9dit Agricole CIB is the corporate and investment banking arm of Cr\xc3\xa9dit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank\'s clients, meeting their financial needs throughout the world.
Cr\xc3\xa9dit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.For more information, please visit www.ca-cib.comTwitter: https://twitter.com/ca_cib
LinkedIn: https://www.linkedin.com/company/credit-agricole-cib/By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.Reference 2024-91393Publication date 18/07/2024Job descriptionBusiness typeTypes of Jobs - IT, Digital et DataJob titleL2 Application Production OPS EngineerContract typePermanent ContractJob summaryPositionIn a challenging and multicultural environment, we seek a L2 Support role to join our application production support teamMission: The L2 Support is responsible of ensuring the run of the applications in his perimeter.He will work on requests, changes and incidents based on clients\' tickets, using the documentation and procedures put in place in his business unit.He is expected to work on on-call support out of business hours, based on rotations defined within the team as well as to participate in planned activities during few week-ends.Main responsibilitiesYou will mainly be responsible for:

• Performing all run activities in respect of CA-CIB process, ensuring :

- SLA and priorities are respected- Appropriate reaction, in line with the severity of an incident or escalation.- CA-CIB process are dully followed (change, incident, problem management).- Troubleshooting is performed and a full root cause analysis is performed to understand the origin of an issue

• Handling escalation on actions from Production Engineers Level 1 (incident, request, change)

- Escalates to your Service Manager when needed- Collaborate between various teams

• Continuous improvement of service

- Propose improvement and solution to reduce repetitive tasks

• Managing knowledge within the team

- Share the knowledge within AS teams- Liaise with development and support teams to grab more knowledge- Controls that Knowledge database is regularly updated

• Driving the most complex operations & ensures they are well prepared (involvement on DRP test, WIP, etc\xe2\x80\xa6).

- Act as global coordinator main events.- Review of major releases roadmaps- Ensure post checks are documented, performed and report is sharedAs L2 production Engineer, you will be expected to work in shifted time, with rotation every 2 weeks There are 3 shifts :Morning : from 7am to 4pmAfternoon : from 2pm to 11pm (day light saving season : from 3pm to 12am)Night : from 5pm to 2am (day light saving season : from 6pm to 3am)You will rotate on these 3 shifts every 2 weeks in general.Supplementary InformationQualifications and ProfileThe position requires a minimum of 3 years relevant experiences as a production support or at least infrastructure support or development role.Functional\xc2\xa7 No functional skills required. Experience in a banking environment in obviously a plus.Technical\xc2\xa7 Knowledge on Unix with experience in scripting and automation. Basic Knowledge on Windows scripting, Active directory\xc2\xa7 Knowledge on Windows administration - basics\xc2\xa7 Knowledge on Network fundamentals\xc2\xa7 [preferred] Control-M - Ability to re-run, force jobs, sysout capturing, investigating agent unavailable issues, create job/batch (Knowing would be added advantage)\xc2\xa7 [preferred] MQ Series - Theoretical/Basic knowledge (Knowing would be added advantage)\xc2\xa7 [preferred] CFT - Theoretical/Basic knowledge\xc2\xa7 [preferred] EMC Networker/TSM - Tivoli Storage Manager - Theoretical knowledge, ability to backup/retrieve data, File restore\xc2\xa7 [preferred] Basic database knowledge with ability to query, write commands and automate scripts

Cr\xc3\xa9dit Agricole