Job Description

:

• Handling all incoming and outgoing shipments

• Process customer\xe2\x80\x99s orders/ enquiries timely and accurately and timely responses to emails and requests (internal and external)

• Handling LCL documentation

• Monitor vessel schedule via PSA PortNet, SATS or SIA

• Ensure all customers\xe2\x80\x99 standard operating procedures are followed and updated

• Liaison work with drivers, customers, external vendors and etc

• Manage all customer enquiries

• Resolve operational issues encountered

• Plan, arrange and monitor the deliveries and shipments of the loose cargo

• Identify any risk factors that may impact efficiency and safety during transport execution

• Coordinate closely with the drivers and team of internal coordinators to ensure smooth and efficient transportation

• Review daily transport operational activities and ensure all delivery activities are carried out within schedule in a very efficient and cost-effective manner

• Schedule vehicles for routine servicing / repairs / LTA inspection

• Meet compliance at all times

• Perform any ad-hoc tasks/projects as assigned
  

• Minimum 1 year experience in Customer Service (Transportation Industry)

• Familiar with PSA PortNet, SATS or SIA

• Minimum 2 years\xe2\x80\x99 experience in Logistics & Supply Chain (Transportation industry preferred)

• Strong communication, presentation and customer service skills

• Reasonable knowledge of Singapore roads, yard and port operations

• Ability to perform under a fast-paced and performance driven environment

• Able to work independently with pro-active attitude

• Ability to communicate with one other languages a plus

• Good communication and customer service skills