Job Description

Role Responsibilities

• The Lead Delivery Coach drives our aspiration as a Bank to excel at delivering value to our Customers and improving the ways of working of our people and teams. The role is an outcomes-driven transformation partner to delivery teams (Hives, Squads, Expertise Teams) that drives continuous improvement of delivery performance measured via OKRs, DORA, Flow Metrics, Resiliency, etc.
• To be successful in the role, you must have (1) courage to call out gaps in our ways of working and constraints to our Flow of Work, (2) use data and insights to analyse and highlight the issues, (3) align improvements to clear business outcomes, and (4) use a variety of practices and tools in your arsenal to solve them.

Strategy

• Steer the transition of teams to a Product Delivery Organization that builds and maintains its products, services, and capabilities, and embed high performance culture and continuous improvement on delivery productivity and ways of working.
• Proactively and courageously identify, analyse, and steer solutions on organizational impediments and constraints to productivity, quality, early risk mitigation, and continuous delivery of value

Business

• Continuously align ways of working within and across teams to deliver on Objectives and Key Results, improvement of KPIs, and realizing efficiencies

Processes

• Challenge and steer improvement of processes, governance, team design, org structure, funding models to improve delivery performance, productivity, and efficiency
• Lead process improvement initiatives with a clear business case through various tools (A3, Kaizen, Improvement Kata, Process Reviews, etc.)

People & Talent

• Be the change - model the agile mindset, values, and principles of team ownership and shared accountability, skin in the game, and striving to do better every day.
• Train, coach, and mentor leaders and teams on key principles, practices, and ways of working of a Product Delivery organization (customer collaboration, direct feedback, iterative development, product discovery, shift-left and x-by-design, etc.)

Risk Management

• Speak up and proactively flag gaps and deviations to the key principles, ways of working standards and reference models as a Product Delivery organization, and steer execution of improvement plans to address them

Governance

• Provide data-driven analysis and improvement opportunities on delivery productivity, and work with leaders and teams to address them

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\'s Values and Code of Conduct .
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank\'s Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Business or Function MT
• Hive Leadership (CPO, Tech Lead, Product Owners, Chapter Leads, etc.)
• Expertise Leads and COEs
• GTO Delivery Excellence
• Group Process Owners
• Functional partners incl. HR, Risk, etc.

Our Ideal Candidate

• 10+ year experience in software engineering or product management
• 5+ year experience in agile transformation, agile coaching, or managing agile teams
• Proficiency on software development lifecycle and use of tools (Azure DevOps, JIRA, etc.)
• Certifications are desired (Scrum Master, Product Ownership, ICAgile, LeSS, etc.) as long as backed by extensive hands-on experience on software engineering and product management.

Role Specific Technical Competencies

• Agile transformation, agile coaching, or managing agile teams
• Azure DevOps, JIRA, etc.

About Standard Chartered
We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers

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