Job Description

What the role is:The jobholder will be emplaced in the IT Service Operations team. He/she will manage the given resources and plan its activities to ensure smooth operation of the network and security infrastructures.What you will be working on:

• Be a subject matter expert (SME) to provide technical expertise and consultancy to HTDs \xe2\x80\xa2 Be a champion and technical expert to lead and drive automation initiatives to achieve improved effectiveness and efficiency in service delivery \xe2\x80\xa2 Work with teams during the Project Planning Phase to incorporate Maintenance and Support Design Thinking as part of Project Requirements. \xe2\x80\xa2 Lead the implementation of new initiatives and infrastructure enhancements to meet the needs of HTDs, ICT infrastructure technology refresh. Eg. automation \xe2\x80\xa2 Work with teams and manage vendors to plan, manage and deliver projects to ensure they meet contractual and Service Level Agreement (SLA) compliance, and to take appropriate corrective actions. \xe2\x80\xa2 Implement, manage, maintain ICT security measures, and remediate cybersecurity audit findings and ensure compliance to government policies. \xe2\x80\xa2 Work with System Owners and lead the Operations and Support (O&S) teams to ensure that the O&S teams and contracted vendors have sufficient capability to manage the systems under their care in order to support MHA/HTX\'s operational needs throughout their life cycle. \xe2\x80\xa2 Identify, evaluate and recommend technical solutions that are cost effective and meet requirements, and procure ICT system to meet MHA/HTX\'s operational needs, eg. obsolescence management, system refresh, and mid-life upgrade approaches. \xe2\x80\xa2 Plan, budget, prepare technical specifications and manage the progress and budget of projects and resolve arising issues so as to ensure the timely completion of the projects as scheduled. \xe2\x80\xa2 Establish and induct best practices in maintenance and support. \xe2\x80\xa2 Formulate Operation and Support Standards for Infra Systems across MHA/HTX for ease of maintenance. \xe2\x80\xa2 Any other tasks as assigned by the supervisor or Management.

What we are looking for:

• Tertiary qualification in IT, Engineering, or equivalent \xe2\x80\xa2 A good grasp of IT industry best practices and processes, and keeps abreast of advances in technology and best practices \xe2\x80\xa2 Strong technical skills in project, contract, and vendor management \xe2\x80\xa2 Government Home Team Ops knowledge and good understanding of their systems and networks are preferred. \xe2\x80\xa2 Ability to work with stakeholders at all levels \xe2\x80\xa2 Strong and effective communication skills (both oral and written), presentation, negotiation \xe2\x80\xa2 Strong project management skills (e.g. negotiation, contact management) \xe2\x80\xa2 Proficiency with Microsoft tools, such as Word, Excel, PowerPoint, Power Apps, Power BI, UiPath and Python. All new appointees will be appointed on a two-year contract in the first instance. We wish to inform that only shortlisted candidates will be notified within 4 weeks upon closing of the advertisement. As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment. #LI-FL1

About Home Team Science and Technology Agency (HTX):HTX is the world\'s first Science and Technology agency that integrates a diverse range of scientific and engineering capabilities to innovate and deliver transformative and operationally-ready solutions for homeland security. As a statutory board of the Ministry of Home Affairs and integral to the Home Team, HTX works at the forefront of science and technology to empower Singapore\'s frontline of security. Our shared mission is to amplify, augment and accelerate the Home Team\'s advantage and secure Singapore as the safest place on planet earth.

Home Team Science and Technology Agency