Job Description

About TSC The Stakeholder Company (TSC) is a global technology company that empowers business and organization leaders to solve complex global issues and create real impact. We provide real-time issue management and stakeholder insights through an AI-driven global sensing system called Atium, monitoring issues and global sentiment in their emerging stage and helping organizations be proactive in their strategic approach to those issues.
Our software maps complex stakeholder relationships influencing your customers, your company, your industry, and the world. Stakeholder engagement begins with knowing who and what is influencing the issues you care about. Engaging with TSC gives you access to our Tool, the Data that is pre-populated and curated for you on that Tool, and our Professional Services team to help you navigate that Data.
At TSC we work with Fortune 500 companies and top NGOs around the world in 100+ countries and across 20+ industries
About the role: The IT support specialist controls TSC’s IT operating health. They approach problem-solving in a constructive way and find innovative solutions for the CEO, leadership team and teams across the globe.
Personality requirements: You need to live, breathe, and love technology and the people that create it.
Key Roles and Responsibilities We are looking for a hands on specialist that excels in:

• Collaboration: working across teams and countries to ensure they are able to deliver their missions
• Planning: proactively and constructively thinking of advance solutions for future problems,
• Designing, operationalizing, managing and controlling all IT operational systems and health

• Provide support to internal users on technical issues, hardware and operational problems. Serve as the technical point of contact for all internal users.
• Develop, maintain, and deploy corporate macOS images and software packages, and create packages for applications to deploy on systems via Jamf.
• Test, install and update the macOS operating system including proprietary applications, security patches, updates, application drivers and system security tools.
• Manage onboarding and off-boarding for new hires, and adhere to the procedures of IT asset issuance, returns and disposal.
• Handle and manage Saas applications (Google Workspace, Slack etc)
• Handle office network infrastructure.
• Monitor security alerts/ logs from IT systems, network and applications.
• Plan security awareness programs and conduct security awareness training and initiatives.
• Manage and execute the Information Security Management System (ISMS).
• Work with internal teams to review and drive the development and maintenance of security policies, standards, and procedures.
• Work with internal teams to ensure audit readiness and to prepare for internal and external audits.
  
  Requirements
• Hands-on experience in networking, Systems administration (Mac and Windows), and IT
• SaaS systems administrations
• Experience using an MDM solution.
• Familiar/Experience in implementing ISO27001/ISMS
• A proactive problem solver who quickly adapts to new tools and new ways of working

Additional Benefits: We also provide the following additional employee benefits:

• 20 working days of paid vacation leave per year (pro-rata for part-time)
• An experimental 4-day week (every 4 weeks)
• Medical and Dental Insurance
• A great working environment including numerous additional benefits such as staff amenities, food and drink, team events and BBQ’s, nap pods, etc.