Job Description

Responsibilities:

• Lead the Order/Delivery Fulfilment Team to ensure the provision of efficient and exceptional customer service to our internal clients.
• Address and resolve escalated customer issues promptly, aiming for timely resolutions to minimize the impact on customer satisfaction.
• Recruit, mentor, and foster the development of the team.
• Manage and lead process enhancements and projects to optimize team performance.
• Strategize and implement team goals and improvement initiatives.
• Verify product availability and collaborate with the planning team to ensure timely order fulfilment.
• Prepare shipping documents, invoices, and other necessary paperwork.
• Collaborate closely with country teams, QA, and product owners to ensure compliance with each country\'s regulatory requirements, such as labelling.
• Maintain regular communication with countries to provide timely and accurate information about orders.
• Monitor and communicate the open order book regularly with countries.
• Control allocation blocks and releases.
• Handle order-related issues and claims.
• Manage return shipments from countries.
• Coordinate with the warehouse for order picking, packing, shipping conditions, and shipment booking to ensure on-time dispatch.
• Serve as the escalation point for shipment issues, clarifications, and support.
• Maintain and review Standard Operating Procedures (SOPs) with forwarders and the 3PL team.
• Manage and track spot quote Request for Quotation (RFQ) for exceptional shipment requirements and cost control.
• Actively seek cost-saving and sustainability opportunities, driving their implementation.
• Manage Transportation Management System (TMS) dashboard and ensure data accuracy, collaborating with the transport team and forwarders.
• Develop work instructions, procedures, and standards.
• Design and maintain reports for operations and analytics.
• Conduct weekly reviews on hold invoices and drive resolutions.
• Maintain relevant master data within the assigned area.
• Review operations Key Performance Indicators (KPIs) with 3PL and forwarders to meet business metric goals.
• Investigate recurring operational issues, taking corrective actions, and continuously improving processes and SOPs. Support external and internal audits within the assigned area.

Requirements:

• Bachelor\xe2\x80\x99s degree or equivalent in Logistics or business related fields
• Minimum 5-7 years relevant working experience in supply chain order fulfilment management
• Solid knowledge of international trade regulations and documentation requirement
• Experienced user of ERP system, preferably SAP

You may email your resume to hazel@alignrecruitment.com.sg for more information.

Regret to inform you that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253) Pan Hong (Reg No. R2094728)