Job Description

Job Summary

• Design, development and delivery of work class KYC systems and processes with a view to distribution of a world class Client and Staff experience.
• Lead the capability to realise business value through the creation and delivery of a product roadmap and its associated product backlog
• Lead the valuation of business initiatives, requirements gathering and produce analysis artefacts to drive change initiatives: operating model, process maps and business requirements
• Support the engagement of key stakeholders across client facing divisions, product areas, Legal and Compliance and Financial Crime Risk, etc.
• Providing vision and direction to the Agile development team and stakeholders throughout the project and create requirements
• Provide backlog management, iteration planning, and elaboration of the business initiatives and collaboration on epics and user stories

Role Responsibilities

• Define overall delivery model across the KYC workstream, which best folds all workstreams and squads into an optimized whole, delivering vs the strategic targets of the programme
• Champion and refine best practices for delivery, including evolving roles & responsibilities and resourcing approaches to ensure best utilization of funds to secure a given outcome
• Ensure the workstream delivery is adaptable to changing business needs and market dynamics.
• Development and tracking of delivery metrics to demonstrate progress of delivery and key points for intervention
• Ensure the voices of clients and relevant stakeholders are represented
• Develop an understanding of all areas of the Group CLM Policy and Procedures as a foundation for creating supportive relationships with Policy and Process teams
• Within sprints, assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy
• Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
• Research and analyse market, the users, and the roadmap for the product, feeding this into the Product ownership team

• Keep abreast with Agile/Scrum best practices and new trends
• Empowered decision maker from the 1st Line
• Accountable for Maximizing the business value of their product
• Delivering their 'product's' contribution to the Business plan and QPR scorecard
• Ensure that the team always has an adequate amount of prior prepared tasks to work on
• Optimize value delivery through continuous improvement, feedback from relevant stakeholders /SMEs/ customers and prioritization of backlog
• Develop and maintain the product vision and roadmap with (C)POs, squads and stakeholders
• Continuous Backlog management; expressing Backlog items clearly and in a consumable format
• Create transparency around backlog item progress, blockers, impediments, dependencies, and product value delivery via metrics
• Ensure all artefacts and assurance deliverables are as per the required standards and policies (e.g., CDS, CGP
• Leads and manages the work of a team of over 10 POs and BAs who are collectively developing market leading capabilities for SCB. This team will be based in multi-countries.
• Is a core member of the team, 100% dedicated to the role. They may support more than one team, only if the team's backlog items are derived from the same Product Backlog.
• Work with Scrum Master and squad members to build an empowered, high performing team in a psychologically-safe environment
• Ensure regular engagement and management of Process Change, Operational and Delivery Risk for their backlog (and all other relevant Risk requirement)
• Ensure compliance with delivery model governance, refinement forums, monthly and quarterly performance reviews
• Ensure support for Risk Framework Owners from CFCC, Operational Risk and Cybersecurity

Our Ideal Candidate
Skills & Experience

• 15+ years of relevant working experience in Banking domain
• 5+ years' experience in CDD operations for CIB clients is required
• 5+ years' experience as a Product Owner is required
• Must have worked on global enterprise scale application developments and implementations, preferably in an Agile environment.
• Must have - Hands on experience as a Product Owner in writing business initiatives, business cases, epics, features, user stories and working with scrum team
• Good working knowledge of international banking; experience in Wholesale Banking, especially in the client on-boarding and/or due diligence (KYC), Tax (FATCA, CRS), Regulations (MIFID, EMIR, Dodd Frank) or applicable product knowledge is highly preferable
• Certification in Product Ownership, Business Analysis, CBAP/ Agile methodology / Scrum master is added advantage
• Outstanding presentation skills and highly effective verbal and written English communication skills
• Ability to effectively communicate business priorities, complex concepts and models and business information to a technical and non-technical audience at analyst and senior management level
• Demonstrates creative thinking by generating new ideas and concepts and identifying new ways of doing things.
• Strong problem-solving skills to perform root cause analysis
• Ability to quickly absorb and learn new systems, methodologies and types of information.
• Ability to facilitate workshops, discussions and meetings with stakeholders at all levels
• Show leadership and drive change within the organization by building consensus, obtaining stakeholder support and motivating others
• Ability to form strong working relationships with stakeholders and team members
• Capable of working independently to resolve issues and/or identify solutions
• Possesses strong negotiation and influencing skills, and ability to manage negotiations so that acceptable agreement between multiple parties is obtained.
• Proficient in tools such as Microsoft Office, Confluence, JIRA, Clarity, Mural, Azure, etc

Qualification

• Education - relevant degree qualification preferred

Role Specific Technical Competencies

• KYC / CDD expertise
• Global Banking Operations
• Product Design

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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