Job Description

About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
The Lead Project Manager will drive complex projects and enhance project management processes within the Managed & Professional Services (M&P) department. The ideal candidate will have a strong background in project management, excellent stakeholder management skills, technical expertise in IT infrastructure, cloud, network , security services and the ability to collaborate effectively with multiple teams and external vendors
The Main Responsibilities

• Project Leadership: Develop and manage the project planning, scheduling, budgeting, execution, and delivery of cross-functional infrastructure projects, including data center upgrades and cloud and network migrations, ensuring they align with organizational objectives.
• Process Enhancement: Enhance processes by identifying opportunities to improve and streamline project management within the infrastructure domain, applying best practices to boost efficiency.
• Stakeholder Management: Develop and sustain robust relationships with key stakeholders, regularly communicating project status, risks, and dependencies.

Dependency Mapping: Work with cross-functional teams to identify and manage dependencies, ensuring smooth project execution and delivery. * Project Scheduling: Create and maintain detailed project schedules, monitor progress, and adjust timelines as needed to achieve project milestones.
Reporting: Compile and present comprehensive project reports to senior leadership, emphasizing key metrics, challenges, and accomplishments. * Team Collaboration: Cultivate a collaborative environment among project teams of IT Engineers, Architects, Vendors and business leaders, promoting open communication and knowledge sharing to drive project success.

• Future Leadership: Establish yourself as a potential future leader in the project management function within M&P, contributing to strategic planning and decision-making.

What We Look For in a Candidate

• Bachelor's degree in computer science, Information technology, Business Administration or equivalent.
• Relevant project management certifications (e.g., PMP, PRINCE2) is a must
• Familiarity with ITIL, Agile, and DevOps methodologies

• 5-8 years of experience managing IT projects, including:
• IT infrastructure (servers, storage, data centers)
• Network architecture and operations
• Cloud platforms (AWS, Azure, GCP)
• Cybersecurity and compliance frameworks
• Proven track record of successfully managing complex, cross-functional projects in a global environment from planning to close-out of projects.
• Ability to manage multiple concurrent projects in a fast-paced environment
• Technical knowledge of Data Center, Cloud, Networking, and Managed Security Services.
• Strong understanding of project management methodologies (e.g., Agile, Waterfall) and tools.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Strong analytical and problem-solving skills, with keen attention to detail.
• Adaptability - thrives in dynamic environments and adjusts to shifting priorities.
• Conflict resolution - handles disagreements constructively and maintains team cohesion
• Experience in process improvement and change management.
• Having Transition Management experience is a plus

Compensation
What to Expect Next
Requisition #: 340282
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Skills Required