Job Description

Position: Learning and Development Manager

Reports To: General Manager

Works Closely With:

Strategic Operations Manager, Head of Operations, Head of People and Culture, Zone Leaders (Medical, Fitness, Recovery, F&B), Marketing and Tech Partners


The Learning and Development Manager is the key architect of how the LLMG team shows up every day -- in knowledge, behaviour, and care. This role is responsible for building, delivering, and scaling learning experiences that reflect our brand values, elevate service quality, and unite cross-functional teams around a shared standard of excellence.


You will deliver in-person training and create scalable content including SOPs, videos, and digital modules tailored to medical, fitness, recovery, and F&B roles. This role suits someone highly organised, people-focused, and excited by innovation, collaboration, and fast growth.

Key Responsibilities

Content Development and Service Training

Develop SOPs, service scripts, and visual training tools for each frontline role Create video-based and AI-powered content using platforms such as HeyGen and ElevenLabs to enable learning at scale Tailor materials to align with brand standards and role-specific expectations Partner with zone leaders to ensure training reflects real-world application

Cultural Integration and Facilitation

Lead in-person training sessions on LLMG values, guest experience standards, and team rituals Facilitate onboarding and refresher training that reinforces our Operating Principles Help embed our brand promises in how teams engage with guests and one another

Operational Flow and Cross-Department Coordination

Collaborate with Strategic Operations and Operations leads to map the full customer journey Develop training that clarifies service flows and supports a seamless guest experience Ensure all materials are actionable, practical, and support operational efficiency

Adaptation, Feedback, and Continuous Improvement

Track content usage, learner engagement, and adoption of practices Update training tools regularly based on feedback and performance Create fast-learning formats suitable for a high-growth, fast-paced environment

Requirements

6 to 8 years of experience in learning and development, hospitality or wellness training, or people development in high-touch environments Skilled in delivering live team training across multiple departments or functions Proficient in digital content creation and learning platforms, including AI-enhanced tools Demonstrated success in developing SOPs, onboarding journeys, and modular learning systems Excellent communication skills with the ability to simplify concepts and energise learners Independent, adaptable, and detail-oriented Strong cross-functional collaboration experience Deep alignment with LLMG's values and a passion for helping people grow

Nice to Have

Experience in pre-opening environments or multi-site service rollouts Familiarity with diagnostics, integrative health, or wellness modalities Knowledge of adult learning principles or instructional design certification

Why Join Us

This is a career-defining opportunity to shape the future of longevity medicine while working alongside world-class clinicians and technologists. You will contribute to initiatives that directly lead to extending human healthspan while establishing Singapore as the global hub for longevity innovation.


At LLMG, you will build the foundation of team excellence and help translate our vision into reality. Your work will empower every team member to serve with clarity, confidence, and care. You will not just be building training systems. You will be shaping a people-first culture where learning becomes a daily practice.