Job Description

About Restaurant Brands International:

Restaurant Brands International Inc. is one of the world\'s largest quick service restaurant companies with more than $35 billion in annual system-wide sales and ~30,000 restaurants in more than 100 countries. RBI owns four of the world\'s most prominent and iconic quick service restaurant brands \xe2\x80\x93 BURGER KING\xc2\xae, TIM HORTONS\xc2\xae, POPEYES\xc2\xae and FIREHOUSE SUBS\xc2\xae. These independently operated brands have been serving their respective guests, franchisees, and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

Job overview:

Learning Content Creator reports to the Director, Training Development & Design and is part of the Operations Team at Restaurant Brands International. You will lead instructional design for our brands & support training initiatives from concept to launch. This role will create training content using design authoring tools, collaborate with RBI regional operations teams, vendors, and translation partners to shape training deliverables, organize training communications, and assist in establishing training best practices to improve continuously. This role affects training projects with goals of raising restaurant employee engagement, strengthening franchisee operations, and improving guest satisfaction.

To be successful in this role, you possess proven strengths and expertise in:

• Learning & Development: Experience in writing, creating, designing, and launching effective training materials on a large scale using design software.
• Tech Savviness: Creative and open to learning new design authoring tools.
• Project Management: Ability to support ongoing projects and work on multiple projects simultaneously.
• Communication: Effectively, timely, and thoroughly communicate to internal and external teams regarding training needs and initiatives.
• Personality: \xe2\x80\x93 fast learner; organized; systematic; data and results-driven \xe2\x80\x93 with a relentless focus on completion aligned to mutually agreed deliverables.

Responsibilities:

• Apply learning & development theory/models to leverage, or benchmark best practices/trends, and maintain knowledge of cutting-edge approaches in order to deliver solutions that drive measurable, lasting impact.
• Demonstrates ability to prioritize, manage several projects weekly, ensuring progress of both short- and long-term goals are reached.
• Support Training initiatives from concept to launch, including collecting data, working with project teams, creating materials and collecting feedback from stakeholders.
• Design training and operations material (i.e., e-learning courses, videos, job aids, and presentations) for the internal and external audiences with a tailored approach for each role.
• Communicate training project initiatives with internal and external teams.
• Apply analytical focus that tracks, monitors, and improves KPIs related to training & the Guest Experience.
• Work with cross-functional departments to support training initiatives and design content based on learning objectives to support restaurant Teams.

Your skills and experience:

• Bachelor\xe2\x80\x99s Degree required, ideally focused on Business, , or a relevant field
• 2-5 years of experience developing training materials/content
• Proven track record of Instructional Design with the ability to create training content with the desired result
• Experience with Adobe Creative Suite: (ex. Illustrator, Photoshop, After Effects), Articulate Storyline 360, and video production /editing software (i.e., Camtasia, Premiere Pro, Final Cut or similar) greatly desired.
• Must be fluent in English, any additional language is an advantage.
• Experience in creating training content for Restaurant /Quick Service Restaurant industry is preferred.
• Familiarity with adult learning methodologies (e.g. ADDIE/SAM) and theories (e.g. transformative/experiential learning) is preferred.
• Advanced knowledge and experience using Microsoft Excel and PowerPoint.
• Strong written and verbal communication skills with the ability to support cross-functional team.
• Ability to work cross-functionally between Marketing, Operations, Technology, and Franchisees.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI\'s policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

Restaurant Brands International