Job Description

Level 2 Network Service Operations Lead

Singapore

As a Barclays Level 2 Network Service Operations Lead, you will be accountable for service stability and recovery involving network infrastructure within the Bank. This is an excellent opportunity to run regional day to day operations across 21 network technology products, managing day to day support for the stability of the global Data Network Infrastructure, Firewall, load balancing, EdgeConnect, DCLAN, Wireless, NAC, Remote Access such as SASE, MyWorkspace and Any connect, Network Segmentation, etc. Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted. What will you be doing?

• You will be responsible for quality of changes aligned to level 2 support, structuring implementation details
• Actively ensuring that the team adheres to change management process at all times
• You will be accountable for problem management involving level 2 function, ensuring actions are owned and closed
• Being accountable for lifecycle management of all network products by scheduling activities
• Managing and developing a diverse team of talented support engineers, in addition to providing thought leadership, mentorship, coaching and driving execution excellence
• Working within wider programmes to successfully deliver product change and programme objectives
• Providing SME consultancy on technical and domain matters to senior business and technology stakeholders
• Solving operational issues through troubleshooting and incident resolution

What we’re looking for:

• CCIE certification and equivalent
• Hands-on and knowledge with latest Network technologies utilized in financial industry with experience in a managerial role
• Extensive network technology experience
• ITIL Practitioner Certification and experience of network support within a large institution

Skills that will help you in the role:

• CCIE certification
• Working knowledge of QOS classes, SSL, Netscaler, wireless, Python scripting
• Experience of working within a large multiple-site preferably within a global financial firm
• Working knowledge of products including F5 BIG-IP, Broadcom Proxy, Infoblox, Cisco ACI

Where will you be working?

Our office is located in Marina Bay Financial Centre, which has been carefully crafted into a “city in a garden”. Overlooking the scenic skyline along the Marina Bay waterfront, the green spaces and rooftop terraces have been designed to optimise employee well-being. The centre provides an integrated live-work-play development, surrounded by shops, restaurants, gyms and an alfresco dining area. Our convenient office location means you’re just a 5-minute walk from the nearest MRT station.
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