Job Description

What the role is:

Library Officer, Public Libraries

What you will be working on:

Job Responsibilities

• Guide customers on library etiquette, and promote library collection and services.
• Provide physical and digital collection and service recommendations, engaging library patrons through programmes (like book displays, storytelling, tours, displays and roadshows).
• Provide quality customer service and maintaining excellent service standards (e.g. email queries, membership registrations, following up on customer service cases).
• Manage a team of outsourced staff and volunteers in delivering quality standards in their work e.g., Train and guide vendor staff on handling patron enquiries, customer service, collection maintenance criteria and procedures, user education on library facilities and services.
• Processing of library items that support collection development and maintenance.
• Ensure the facilities are well maintained to meet both operational and customers\' needs.
• Providing support in library operations such as compiling reports and statistics, crisis management, financial matters, incident management, systems and administrative support etc.
• Handle customer queries, issues and feedback according to service standards and standard processes.

What we are looking for:

Requirements

• Good customer service and engagement skills.
• Good communication and interpersonal skills.
• Ability to supervise staff in maintaining quality standards.
• Ability to adapt quickly to changes due to iterative nature of new services.

• Ability to work in a fast-paced and highly volatile environment and manage multiple priorities and stakeholders at the same time.
• Ability to carry out mobile frontline services e.g. roving in library branches.
• Ability to provide logistics support e.g. carry boxes of books.
• Candidate will be required to perform shift work and work on weekends and occasionally on public holidays.

Please highlight any other skills that you might have for example, data analytics, design, etc.

You will be based at one of the public libraries.

Successful applicants will be appointed on a two-year contract in the first instance.

About National Library Board:

To each reader, the library is a window to a vibrant imagination and exciting possibilities. For families, the library experience occupies a special in their hearts and of memories collected over generations. Libraries hold a special and familiar place in each of our hearts. NLB seeks to provide a trusted, accessible and globally-connected library and information service so as to promote a knowledgeable and engaged society. If you share our passion to create memorable library experiences for all our readers, we invite you to join the NLB family.

National Library Board