Job Description

As part of Pan Pacifc Hotels Group, PARKROYAL on Beach Road, a 346-room hotel, is perfectly located for business and leisure travellers in the city centre of downtown Singapore. Relax and enjoy world-class restaurants, shopping and business convention facilities. A stay at this wonderful Singapore hotel will always connect you to the best that Singapore has to offer and bring you unforgettable local experiences.Our facilities include: Ginger (all-day-dining), Si Chuan Dou Hua (fine dining chinese restaurant), Club 5 (Bar), Wellness Floor (pool, spa and gym) and world-class banquet facilities with the brand new The Ballrooms.The RolePosition summary statement:Respond and deal with clients first hand and to assist them in making appointments or to assist them with their queries and to ensure that all their needs are well attended and taken care of. Welcome and greet all clients in friendly and cheerful manner and to create a professional image when the client has first contact with the outlet.Primary Responsibilities: * Assist members in making reservations for spa treatment, fitness classes and assignment of treatment rooms.

• Ensure and oversee that all clients and Therapists arrives for scheduled appointment on time.
• Ensure therapist uses the correct allocated room, picked up allocated client and performed scheduled treatments.
• Meet potential spa members and any other walk-in clients in a well mannered, professional, friendly manner and assist in consultation and closing of sales.
• Dealing with customer\'s requests and complaints and providing vital information to Executive/Manager for the purpose of improving clients\' satisfaction.
• Conducting outlet tours to walk-ins and new clients.
• Study and learn treatment and products well to encourage client\'s trust and assurance on the services offered.
• Carry out sales recommendation.
• Ensure fulfilment of all members\' membership privileges.
• Follow up on leads or walk-ins through fax and sending of brochure if necessary.
• Monitor client\'s record and recommend packages of treatment.
• Ensure Opening and Closing procedures are met.
• Handle incoming calls, reception and cashiering duties daily.
• Accept all other duties required from time to time.

• Minimum GCE "O" Level
• Minimum 1 year of relevant experience in similar capacity
• Basic Microsoft Office Skills
• Possess good communication skills - oral and written
• Self-motivated and able to work independently
• High customer service focus
• Strong team playing skills

Pan Pacific Hotels Group