Job Description

Company DescriptionOur World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets success. At Pullman Singapore Orchard, we don\'t do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B outlets and immersive relaxation zone; not to mention the happening lobby. Challenging the status quo, we are redefining hospitality with seamless, fun, cool and smart interactions.The Reservations Group Coordinator is responsible for coordinating and managing group reservations and crews. He/she will ensure smooth operations and exceptional guest experiences by efficiently handling group bookings and coordinating with various departments within the hotel. The Reservations Group Coordinator will also handle the reservations emails and forms part of the selling arm in the Reservations team.Primary ResponsibilitiesGroup Reservation Management:

• Receive and process group reservation inquiries from various sources, such as travel agencies, corporate clients, and crew.
• Ensure group enquiries are promptly entered into PMS
• Key personnel handing crew bookings; prompt and efficient handling of crew emails
• Ensure group status are promptly updated with option date and cut-off properly followed-up with Sales
• Maintain accurate and up-to-date records of all group bookings, including room blocks and any special requirements or requests.
• Provide excellent customer service to group organizers and clients, addressing their queries, concerns, and special requests promptly and professionally.
• Collaborate with the sales and marketing teams to ensure group bookings align with overall business objectives and occupancy targets.
• Manage group inventory and ensure no hanging blocks once cut-off date is over
• Liaise with various departments, such as front desk, housekeeping and sales, to ensure seamless communication on group requirements.
• Ensure payment is prompted collected from group bookings
• Ensure proper billing procedures are followed for group bookings, coordinating with the finance department as needed.
• Utilize PMS to manage group bookings efficiently, making updates and adjustments as necessary.
• Generate regular reports on group reservation metrics, including conversion rates, revenue generated, and occupancy levels.
• Performs other reservation duties as assigned by Reservations Manager

• Diploma in Tourism / Hotel Management or related field
• Experience in handling groups or crew is a plus point
• At least 3 years of experience in Front Office/ Reservations

• Result Oriented / Performance Driven
• Able to analysis / conceptualization / strategize
• Vocal and able to work independently
• Customer Focus
• Fluent in both spoken and written of the English language
• Proficient in Microsoft Word, Excel and Opera (PMS)

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