Job Description

Company Description

RHB Singapore is a progressive and growing financial organization. We are committed to creating a fulfilling, dynamic and engaging work environment for our team of more than 15,000 employees across locations in ASEAN.



Primary Objective:

To manage a pre-determined portfolio of impaired consumer accounts for speedy recovery via legal actions, and to improve the Bank's Gross Impaired Loans ratio via write off after exhaustion of all legal avenues.

Key Responsibilities:

To manage a pre-determined portfolio of impaired consumer accounts for speedy recovery via legal actions, in addition to provide effective management information support to the team, so as to achieve smooth operations in the department and also to achieve targeted recovery action to meet KPIs.

Tasks

• To manage the appointment of external legal counsels in the Bank's panel for legal recovery including liaising with the legal firms, collating the borrowers' information from various credit files, checking the accuracy of borrower's information/data produced by the legal firms and follow-up on subsequent legal actions in conjunction with the appointed legal firms until all legal avenues have been fully exhausted.
• To tactfully engage with customers who responded to our legal actions for loan recovery/collection.
• To coordinate with / assist fellow colleagues to engage borrowers that responded to the Bank's legal demands for formulation of a restructured and rescheduling (R&R) plan to management and proper follow through in documentation/admin function for implementation and monitoring that plans are diligently complied.
• To promptly and diligently file Proofs of Debt ("POD") for borrowers bankrupted or under Debt Repayment Scheme.
• To assist in drafting report for write-off / write-down of borrowers' accounts upon exhaustion of legal actions.
• To assist in proper filing within the Loan Recovery.
• To assist on other recovery work as assigned by the Head of Loan Recovery.

Qualifications

Formal Education:

• Diploma / Degree Holder

Preferred level of Experience (by years/function/industry):

• Entry level position - no experience required as on-the-job training will be provided.

Other skills required:

• Some understanding of legal recovery framework would be an advantage.
• Skills in handling retail banking customers.
• Strong IT skills including Advanced Excel, Word and PowerPoint.

Additional Information

RHB is a dynamic organization that promotes a work culture of high performance, where its biggest asset, the RHB-ians, are continuously developed & nurtured to their fullest potential through its robust talent management practices.

At RHB, we take PRIDE in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home.