Job Description

A Lobby Lounge Captain assists the Supervisor with activities coordination of the guest services team to deliver an excellent experience while supporting the team and ensuring compliance with health and safety requirements.

What will I be doing?

As Lobby Lounge Captain you would be required to supervise a team of Waiters/Junior Captains in the assigned station to ensure that services rendered to guests in the outlet are in accordance with the brand standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

- Able to work in all areas of the respective outlet / restaurant of Food and Beverage
- Assist in training, motivating, disciplining, directing and supervising the work of the team in the outlet operation
- Welcome guests in a polite and friendly manner
- Take and deliver customer orders, consistently demonstrating high levels of customer service
- Assist to prepare set ups for tables and/or rooms

- Check all team members task and utility to ensure smooth coordination between kitchen, bar and service
- Follow correct reporting procedures if faced with issues or challenges
- Manage guest queries in a timely and efficient manner
- To perform any assigned administrative task such as requisitions, operating equipment control and monitory inventory
- Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manner
- To ensure and perform proper cash handling procedures
- Up-sell with latest departmental incentives
- Ensure compliance of brand standards
- Strive to achieve departmental targets
- Ensure cleanliness of work areas
- Comply with hotel security, fire regulations and all health and safety legislation
- Comply with local licensing laws
- Be environmentally aware
- Assist other departments wherever necessary and maintain good working relationships
- To perform any other duties as assigned

What are we looking for?

A Lobby Lounge Captain serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

- Positive attitude
- Good communication skills
- Commitment to delivering high levels of customer service
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
- Previous Food & Beverage and/or industry experience
- Experience with cash handling
- Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision \xe2\x80\x9cto fill the earth with the light and warmth of hospitality\xe2\x80\x9d unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton