Job Description

Description

Job summary

This role is the connector between the customer and fulfillment. Handling day-to-day operations of client accounts to ensure smooth client business integration and drive business growth of clients.

General responsibilities

1) Inventory Management:

• Coordinate closely with logistics (DC) for incoming shipment tracking.
• Ensure inventory levels is within the contractual inventory holding target.
• Prompt review & action on the obsolesces to minimize the non-working inventory.
• Work closely with DC to monitor the excess storage charges and informed the affected Clients.
• Provide timely and proper instruction to Material Management team for inventory transfer, write off, block action.

2) Client Management:

• Base on business contract, identify key service areas and KPIs. Translate into monthly KPI report for Operation Meetings.
• Align the KPI definition and targets with cross-functional team, namely CCC, DC, SCM, and Finance.
• Responsible to consolidate and understand the KPI matrix, and reason for failure to meet the KPI, if any.
• Conduct monthly operations review, or quarterly business review with key clients (including Operation stats, open issues, progress, etc.).
• Liaises with Clients on their requirements & assist to resolve daily problems encountered.
• Maintain high frequency of engagement with Clients to build effective and strong working relationships.
• Work with other cross-functional departments like DC, CCC and finance to ensure clients\' operational requirements are met

Requirements:

• Diploma/degree in Business Administration or Supply Chain, or equivalent

• Proven advanced numeracy and quantitative analysis
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
• Effective communication

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: chloetan@recruitexpress.com.sg

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Industry

Logistics / Warehousing
Production / Manufacturing

Specialization

Customer Service
Transportation / Logistics / Supply Chain

Location

West

Employment Type

Permanent

Salary

S$2,601 - S$4,000 / mth

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin.
CEI Registration No.: R1765524
Email: chloetan@recruitexpress.com.sg
Tel: 67373328
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Recruit Express