Job Description

Job Number 23015687
Job Category Loss Prevention & Security
Location Courtyard Singapore Novena, 99 Irrawaddy Road Novena, Singapore, Singapore, Singapore
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB SUMMARY

Manages security/loss prevention operations on a daily basis. Areas of responsibilities include protection and safety of property, associates and guests. Response to all incident, accident involving guest and associate, workplace safety and health and fire prevention. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and associate satisfaction while maximizing the financial performance of the department.

DUTIES AND RESPONSIBILITIES

Safety and Security

• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure working environment.
• Follow property\xe2\x80\x99s standard operation procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Report all work related incidents and accidents, or other injuries immediately to manager/supervisor.
• Identify and report all unsafe work procedures or conditions to Supervisor/Manager.
• Use correct personal protective equipment (PPE) in the appropriate manner, and employ safe work procedures to prevent injury.

Policies and Procedures

• Protect the privacy and security of guests and associates.
• Maintain and uphold confidentiality of proprietary materials, data and information.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Ensure personal hygiene and uniform is cleaned. Wear nametag and ensure personal appearance are in compliance with company policies and procedures.

Guest Relations

• Address guests\' service needs in a professional, positive, and timely manner.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest\'s name when possible.
• Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Exchange information with other associates using telecommunication or other electronic devices (e.g., telephone, mobile phones, walkie-talkie and email).

Working with Others

• Handle sensitive issues with associates and/or guests in tactful manner, mutual respect and maintain confidentiality.
• Support all co-workers and treat them with dignity and respect.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Physical Tasks

• Read and visually verify information in a variety of formats (e.g., small print).
• Visually inspect tools, equipment, or machines (e.g., to identify defects).
• Enter and locate work-related information using computers and/or point of sale systems.
• Move at a speed required to respond to work situations (e.g., run, walk, jog).

Surveillance/Patrol

• Patrol all areas of the property by foot and use PPE (e.g., flash light, high visibility jacket), if required, to ensure guest and meeting rooms are secure and to assist guests with room access.
• Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, fire life safety system and equipment to ensure all unusual behavior or emergency situation is attended, investigated and recorded accordingly.

Incident/Emergency Response

• Respond to all scene of incident or accident involving guest or associate and determine if further emergency aid is required.
• Render first aid to guests or associate, if required.
• Assist guests or associate during emergency situations, such as fire, evacuation, bomb threat, robbery, natural disasters, etc.
• Notify manager/supervisor, police, or other appropriate individuals in the event of accidents, attacks, or other incidents.

Investigations/Reports

• Complete a Loss Prevention shift summary/daily activity report to ensure that all information is properly logged.
• Maintain confidentiality of all Security/Loss Prevention and property reports/documents and release information only to authorized individuals.
• Conduct interviews with relevant parties in order to obtain statements and information related to incidents.
• Perform other reasonable job duties as requested by Supervisors.

What we\xe2\x80\x99re looking for

• Strong communication skills
• A history of thriving in stressful situations
• A team-first attitude
• A gift for paying attention to the smallest details

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you\'ll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World\xe2\x84\xa2 at Courtyard by Marriott.

Courtyard