Job Description

Summary The Lounge Manager is responsible for dnata's lounges at Singapore Airport including, but not limited to, Terminal 1 Sky View Lounge, Terminal 3 dnata Lounge, Terminal 1 Premier Check-in Loun Summary The Lounge Manager is responsible for dnata's lounges at Singapore Airport including, but not limited to, Terminal 1 Sky View Lounge, Terminal 3 dnata Lounge, Terminal 1 Premier Check-in Lounge, and VIP Services provided within the Jetquay Terminal / Lounge. Duties and Responsibilities Lead and supervise the overall running of the lounge operations to ensure consistent quality and service standards Maintain the departmental expenses within the approved budget and coordinate all expenses closely within the finance department Conduct periodic audits to ensure food safety and hygiene standards according to Hazard Analysis & Critical Control Points (HACCP) guidelines Develop Standard Operating Procedures (SOP), training manuals and service guides to ensure team members uphold lounge service standards and embark on train-the-trainer sessions with Lounge Supervisors and Team Leaders Ensure submission of periodic (daily, weekly, monthly, quarterly, and annually) accounting procedures and reports to internal and external stakeholders in a timely manner . Maintain and control lounge inventories (consumables and expendables) Control third party manning levels and associated costs for the lounge operation, ensuring productivity levels are maintained Implement new menu selection and products in line with the airline/airport lounge trends. Develop new product ideas in conjunction with the catering and product team. Ensure consistent variation for the products offered in the premium lounges Requirements Minimum GCE 3 'O' levels and above 4 years of working experience in airport lounges or 4-5 star international hotels in food and beverage operations, Front Office, Concierge Service or Butler Service 2 years in a supervisory or leadership role